Results 1 to 15 of 15
  1. #1
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    2 Personal Folders (Outlook 2003)

    I just installed Office 2003 and am still checking things out. One wierd thing is that while I only have one .pst file, I have 2 personal folders displayed in Outlook. Each is a mirror image of the other. If I add a new folder to the first one, it also appears in the second one. If I right-click either the ability to delete is not there. This is in the area called All Mail Folders and not the Favorite Folders. BTW, is there a way to not have the Favorite Folders there?

    TIA
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: 2 Personal Folders (Outlook 2003)

    Not sure if this will help, but try this:
    - Quit Outlook.
    - Select Start | Run...
    - Type <code>"C:Program FilesMicrosoft OfficeOffice11Outlook.exe" /resetfolders</code>
    - Press OK.
    - Outlook will start. If the problem is gone, fine. Otherwise, quit Outlook and continue with the next steps.
    - Select Start | Run... again.
    - Type <code>"C:Program FilesMicrosoft OfficeOffice11Outlook.exe" /resetnavpane</code>
    - Press OK.
    - Outlook will start again, hopefully with only one Personal Folders item.

  3. #3
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 2 Personal Folders (Outlook 2003)

    If Hans' solution doesn't work, try the solutions in <post#=245416>post 245416</post#>, <post#=250135>post 250135</post#>, and <post#=82411>post 82411</post#>. Menus have changed from those posts to Outlook 2003; in 2003 you may need to go through Tools | Accounts.
    -John ... I float in liquid gardens
    UTC -7DS

  4. #4
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    Hans,
    I did both "Runs" but I still have 2 Personal Folders. When I go into File | Data File Management I only have one data file. I did try compacting but there are still 2 sets of all folders. I didn't do any of the things mentioned in the links provided by JohnBF because none of them are for 2003 and/or they talk about removing duplicate data files - which I don't have. Any more ideas?

    TIA
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  5. #5
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: 2 Personal Folders (Outlook 2003)

    You can try <code>
    "C:Program FilesMicrosoft OfficeOffice11Outlook.exe" /cleanprofile</code>
    , and perhaps <code>
    ... /cleanpst</code>
    (make sure you have a copy of your current .pst file). Otherwise, no idea, except starting a new profile.

  6. #6
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    I also recommend the solutions suggested by <!profile=JohnBF>JohnBF<!/profile> - particularly the 3rd and 1st ones.
    Gre

  7. #7
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    I'm wondering if it could have anything to do with how I incorporated my old .pst file after installing Outlook 2003? Last night I went to Control Panel, Mail, Email Account, View Change Existing Accounts. Under the section "Deliver new email to the following location" if I select the "New Data File" button, I see 2 choices. One says Office Outlook Personal Folder File.pst and the other says Outlook 97-2002 Personal Folder File.pst. This is what makes me wonder about how I got my old email.

    Normally I set Outlook up and get the normal "welcome" message. Then I close Outlook and replace that .pst file with the one I had backed up. I think I just renamed it "old" and then put my .pst in the same folder. It has always worked and I have all my folders, rules etc.

    So, are you supposed to have 2 choices there when you only have one mailbox? At work I have several choices but they are offline mailboxes set up on purpose. And how would I get rid of one? I was thinking I should uninstall/reinstall Outlook and then copy my old email into the new .pst file instead of replacing the .pst file?

    Also, you suggested setting up a new profile. Would I delete the old profile first? When you delete a profile will you be prompted right away to create a new one? I'm not sure I have ever done this before.

    Just to cover a few other points:
    <UL><LI>When I look at the registry entries (as suggested by KB Article 278940 I find 2 entries. One says Default - Value Not Set and the other says DefaultProfile - Outlook. The KB says to delete the duplicate but I'm not sure there is a duplicate. According to <post#=82411>post 82411</post#> the registry normally has 2 entries....
    <LI>When I did the "Run...cleanprofile all that happens when I say OK is that Outlook opens (as with the other Run...). Was I supposed to do something besides saying OK?[/list]So, I'm thinking it's either uninstall/reinstall or create a new profile. The first I can do, the second I would need a little more info before attempting.

    TFYP
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  8. #8
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: 2 Personal Folders (Outlook 2003)

    The various options to tyry with Start | Run... all start Outlook, and silently perform some actions whil doing so. No message boxes etc.
    The two registry entries are OK - (Default) is a dummy value that is always present, the other one specifies which one is your default profile.

    I don't think reinstalling Outlook will help here. What happens if you
    - Quit Outlook.
    - Move your .pst file to another folder.
    - Start Outlook again.
    Outlook should create a new .pst; do you still have to copies displayed?
    If not, you can open the old (moved) .pst file (File | Open | Outlook Data File...), transfer your mail, contacts etc., then close the old file. Or you can import items from it (File | Import and Export..., Import from another program or file, Personal folders)

  9. #9
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    Outlook won't even open without the .pst folder where it belongs. I get an error saying "cannot open etc."
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  10. #10
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: 2 Personal Folders (Outlook 2003)

    If you right-click the Outlook icon on your desktop and click Properties, can you then create a new .pst either through Data Files, or through Mail Accounts > View or Edit existing mail accounts > New Outlook data file?

  11. #11
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    This is what I did: <UL><LI>Moved the original .pst file
    <LI>Selected StartRun "C:Program FilesMicrosoft OfficeOffice11outlook.exe" /cleanpst
    <LI>When the dialog box opened I told it to create a new profile
    <LI>Now I have a clean .pst
    <LI>Opened the original data file
    <LI>Copied some of the files to newly created folders in the fresh .pst
    <LI>Closed the original .pst
    <LI>At this point I have only one reference to Personal Folders
    <LI>Closed and reopened Outlook
    <LI>and I have TWO duplicate references to Personal Folders
    <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> [/list]Here I thought I was really on a roll and all I had to do was copy the rest of my files. NADA! I guess I will start over and see if any of the earlier tips will help eliminate this set of duplicates. I'm beginning to think I will just live with the duplicate reference.....
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  12. #12
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    BTW, I don't have an Outlook icon on my desktop. I do have one in Quick Launch which says "Launch Outlook" but right-clicking doesn't get me any of the options you mentioned.
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

  13. #13
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: 2 Personal Folders (Outlook 2003)

    The Outlook icon placed by default on your desktop if you install Office is a special one, it is different from a standard shortcut, just like the Internet Explorer and My Computer icons. TweakUI lets you turn these icons on and off.

  14. #14
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 2 Personal Folders (Outlook 2003)

    Start with <post#=250135>post 250135</post#>; the menu for Outlook 2003 is the same as for that post, which references 2002.
    -John ... I float in liquid gardens
    UTC -7DS

  15. #15
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Michigan, USA
    Posts
    408
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 2 Personal Folders (Outlook 2003)

    Well, I finally got rid of the 2nd Personal Folder. This is what I did:
    <UL><LI>I created a new profile but still had 2 personal folders
    <LI>I went back and followed the steps in <post#=250135>post 250135</post#>
    <LI>First I checked to see if there were 2 services in File | Data File Management
    <font face="Comic Sans MS"><big><font color=4682b4>Sherry</font color=4682b4></big></font face=comic>

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •