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  1. #1
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    background sounds not playing (2003, XP)

    My wife was using Outlook 2003 trying to insert music background in a message. She used word as the editor, used HTML format, and inserted the sound. It works fine on her computer but when she sends it to me - using outlook XP, I am unable to hear the sound.

    In looking at my settings, I find no place to enable/disable active stationery and, yes, my speakers are turned on. Any idea why the sound is not playing?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: background sounds not playing (2003, XP)

    I'm not familiar with how sound "travels" with an e-mail mesage. Is there any indication that Outlook 2002 has blocked a sound file attachment? If you right-click the message body and view the source, can you find anything that resembles an embedded sound file?

    As a possibly useless tip, an embedded image file will have a tag similar to

    [img]cid:772564201@14062002-0c72[/img]

    as compared with a linked or external image file, which would have a tag similar to


  3. #3
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    Re: background sounds not playing (2003, XP)

    She is using Outlook 2003 & Office 2003 and I am using Outlook XP & Office XP. We both seem to be set up the same with respect to Outlook & Word and yes, I can put background music into an email and she can hear it. However, we are unable to do this successfully from her end.

    A friend mentioned that the code shows a link to a music file on her hard disk which would explain why no one else can hear the music. However, I don't even know how to look at the code.

    We have followed the instructions in the help file faithfully to no avail.

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    UPDATE... getting closer to a fix?

    It seems that it is not an Outlook problem (I don't think) since
    some MID & WAV files will play as expected while others do not. Now, the
    problem is, how can we distinguish between an MID or WAV file that will work
    and one that will not... other than trial and error?

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    Re: UPDATE... getting closer to a fix?

    Are your codecs for playing files identical? HTH
    Gre

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    Re: UPDATE... getting closer to a fix?

    I don't know. I don't think I understand the question. All the sound files will play correctly in windows media player but only some of them will actually play at the receiver end.

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    Re: UPDATE... getting closer to a fix?

    We're getting into an area that I haven't looked at closely for some time. Have you tried "previewing" the files as part of "Sound Effects" in the Sounds and Audio Devices Control Panel Applet? You may find that what plays in WMA may not play there. Windows still ships with sndrec32.exe (found in the System 32 folder). This is a 32 bit version of the sndrec.exe that shipped in Win95. It may be that your audio files are having trouble with that application. HTH
    Gre

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: background sounds not playing (2003, XP)

    > However, I don't even know how to look at the code.

    Using the built-in Outlook mail editor, right-click the message and choose View Source.

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