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  1. #1
    Star Lounger
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    Confusion about address book (Outlook 2002)

    My wife and I are having more or less the same problem with our copies of Outlook (2003 and XP, respectively). I think the root of the problem may have something to do with how we upgraded (each from Outlook 98) and how I moved the respective Outlook.pst file to the new computer in each case.

    The problem shows up when I try to get Outlook to auto-fill an e-mail address that is associated with an existing Contact card. Sometimes Outlook fills in the necessary information like it aways used to do in version 98. Sometime it plays dumb (see attachment). The oddity seems to be that when Outlook plays dumb, it considers itself as having TWO "Contacts" under the Outlook Address Book. How can this be? And how can I rid of the useless "Contact" line shown in the attachment?

    Thanks in advance!

  2. #2
    Uranium Lounger
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    Re: Confusion about address book (Outlook 2002)

    In the Address Book Menu, Tools, Options, Remove the invalid Contacts address book.
    -John ... I float in liquid gardens
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  3. #3
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    Re: Confusion about address book (Outlook 2002)

    John,

    I found the "Addressing" dialog box, where I think you wanted me to be. Only one of the two "Contacts" was listed under "When sending mail..." etc., so I didn't think it safe to remove the one instance, lest it be the wrong one. Can I remove the only "Contact" listed here without serious repercussions?

    However, under both "Show this address list first" and "keep personal addresses in", I was able to choose the second "Contact" listed in each picklist. I hoped this would solve the problem. It didn't, but it does eliminate one of the steps.

    We must be moving in the right direction on this. If I knew what caused the seeming duplication, perhaps a solution would more readily suggest itself. Any ideas how this situation came to be?

  4. #4
    4 Star Lounger
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    Re: Confusion about address book (Outlook 2002)

    If my memory serves me right, look at Tools/Options/Mail Set-up/E mail Accounts - View or change existing directories or address books. From here you can remove the service you don't want. Also have a look at Tools/Options/Mail Set-up/Datafiles and see if there is more than one file being shown.
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  5. #5
    Uranium Lounger
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    Re: Confusion about address book (Outlook 2002)

    <P ID="edit" class=small>(Edited by JohnBF on 26-Jul-04 05:55. Added egghead's Star Post.)</P>You can safely Remove them -both- and then Add back the 'real' Contacts. It's sometimes useful when the reference to an existing, valid, Contacts folder gets messed up. See <!post=this Star Post,334705>this Star Post<!/post> from <!profile=JScher2000>JScher2000<!/profile> and <!post=this Star Post,102995>this Star Post<!/post> from <!profile=egghead>egghead<!/profile>.
    -John ... I float in liquid gardens
    UTC -7ąDS

  6. #6
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    Re: Confusion about address book (Outlook 2002)

    Thank you both, Stephen and John, for your replies. John, you gave me the courage to blow off the current settings. And the link that you provided to the message from jscher2000 clinched the deal. Now my copy of Office XP seems to work as it should. I'll try for the same remedy on my wife's copy of Office 2003 when I get home this evening.

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