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Thread: Sounds

  1. #1
    New Lounger
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    Sounds

    When I boot Win2K Pro, the startup sound (and consequently, all the other sounds) randomly do not play. If the startup sound does play, then all the other sounds do also (at the proper times). If it doesn't play, none of the other sounds do either.

    I haven't been able to see any pattern as to when it plays and when it doesn't.

    Does anyone have any idea what is happening and how to fix it?

    Thanks,
    Sheila

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    Re: Sounds

    What service pack for win2k is installed? Have you checked all the speaker connections? Do you have a separate sound card? Have you checked to make sure it is not loose? When the system sounds don't play can you still hear other sound files - such as MP3 or WMP played with some player?

    Joe

  4. #3
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    Re: Sounds

    Service pack 4. The speaker connections appear to be fine. I think I have a separate sound card - I'll check when I get home. But when the system sounds don't play, all other sound files do play beautifully!

    Sheila

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    Re: Sounds

    Do you have any different sound schemes setup? Are you logging in as the same user each time? Is this in a workgroup or domain?

    Joe

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    Re: Sounds

    I have only the standard sound schemes, and I tried a different one with the same results. I am the only user (and owner) of this computer and always log on as administrator. How do I tell if it is in a workgroup or a domain? Is there a default for a single user not part of any network?

    The sound card appears to be integrated (nVidia).

    Could this have anything to do with drivers? As far as I know I have the most up-to-date drivers. Could it have anything to do with a software installation that changed the registry? I seem to remember that the problem was not always there. But I can't remember exactly what installation it followed. Is there anything I can check in the registry to?

    One thing I did try was to stop everything in start-up but that didn't make a difference either.

    Sheila

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    Re: Sounds

    I would think that if it were a driver issue, then your sounds would either work or not - and not selectively. Nonetheless it cannot hurt to update the drivers to whatever is the most current version, so you may want to try that. Windows uses WAV files for event sounds; when you say other sounds play beautifully are these also WAV files?

    The next time this occurs, go into the Control Panel and check the assignments for system sounds. See if you can play them there, or if Windows has "forgotten" the sounds assigned to certain events. Can you assign sounds to the events there and test them using the little button with the arrow on it?

    A final thought: it could be a corrupt user profile that is causing this. You might consider creating a new profile and testing with it to see if it persists - that is, to see if the problem is user-specific, or if the problem is global and affects all users.
    -Mark

  8. #7
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    Re: Sounds

    Just like the proverbial car that works fine when taken to the shop, the sounds are working fine on my computer. As soon as the problem starts again, which I'm sure it will, I will try the things you suggest.

    Thanks,
    Sheila

  9. #8
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    Re: Sounds

    This is truly bizarre! After 3 days of no problems, on Friday night I installed an upgrade to a utility. Upon re-booting, the sounds no longer worked. I changed the startup sound to a completely different WAV file and tested it manually. It accepted the change. Rebooted - no sounds. Gave up for the night.

    The next day still no sounds. So I upgraded another utility. Still no sounds. Then I created a new user, and rebooted and signed in as that user. No sounds. Then I ran the DirectX troubleshooter. It found no problems.

    Then I cleaned out the registry ( with a utility) and rebooted. No sounds. Then I defragged. No sounds. Then I ran all my anti-virus and spyware scans. Nothing. No sounds. I worked with the computer all day, and still no sounds. Shut it down Sat. night.

    Sunday morning, I turned on the computer, and guess what - the new WAV startup sound I had chosen on Friday night played beautifully, and all the other sounds did too. I didn't reboot again, but worked with the computer all day. All the sounds stayed on. I upgraded another utility (a spyware checker), and when it ran, it found a suspicious file. It said to check it out. The file is "c:winntcopyfstq.exe". Do you have any idea if this is a legitimate file? I moved it to a temp file for now. I don't think it has anything to do with the sounds because they came back on before I moved the file.

    I don't know what will happen tonight, but this is soooo weird!!!!

    Do you have any idea either what is going on or where I should go to ask?

    Thanks,
    Sheila

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    Re: Sounds

    See sysinfo.org"]http://www.sysinfo.org/startuplist.php?fil...50">sysinfo.org[/url] for a description of copyfstq.exe - scroll down until you find Resume Copy in the left hand column.

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    Re: Sounds

    Whew! I'm glad that file is OK. I do have the Resume Copy app, but I didn't know this file was part of it.

    Now, back to my sounds problem<sigh>...

    Any ideas about that??

    Thanks!
    Sheila

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    Re: Sounds

    Check your event log. To do so, click Start | Run, type

    eventvwr

    and hit Enter. Check System events first (on the left pane of Event Viewer window click System, then on the right pane scroll down the list until you find yellow exclamation "warning" or red X "error" sign). Double-click on each problem event and look at "Descriptiion". If you will see something related to your problem, post the description there. Check Application events next. If you will not find anything suspicious, clear event logs (click/highlight System, then from Action menu choose Clear all events, rejecting to back up, and then do the same for Applications) and check the events after your sounds disappear once again.

    Also it is good idea to update your sound card driver. Click Start | Run, type

    devmgmt.msc

    and hit Enter. Devise Manager window will appear. Click the + sign left of "Sound, video and game controllers" and look for your sound card - something like "nVidia Integrated Digital Audio". You can use Windows driver update wizard - right-click the device and from pop-up menu choose "Update driver" and follow the wizard.

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    Re: Sounds

    Last night when I booted up, the sounds were fine. I then installed a Photoshop plug-in and when I rebooted, no sounds. I looked in the Event Viewer and there were 2 errors that seem to have been there forever in the System log. No errors were in the Application log.

    I copied the errors and emailed them to myself at work (where I am writing this from) but they did not arrive, so I can't write them exactly. One of them involved something called "sbp2port". I looked for that on my computer last night and found a file called "sbp2port.sys in c:winntsystem32drivers". I don't know if that could have anything to do with the problem.

    The other error had a longer name that ended in '20'. (I'm sure that's not much help). I will post the description for both of these tomorrow, though.

    Anyway, after trying more times to get back the sound and failing. I shut down for about 10 minutes. When I booted up again, the sound was back. Later on, I rebooted and lost the sound again. So I tried shutting down again. No sound. I tried rebooting and shutting down again, but I couldn't get them back.

    I have a Firewire Orb drive that requires a disk to be inserted before booting in order for the boot to complete. The only difference I could see was that when I shut down and powered off the Orb drive, then when I started up again, the sounds were there. When I rebooted without powering off the Orb drive, that's when there were no sounds. So I thought I had found the problem. But this morning, I booted up normally, and the sounds were there. So I immediately rebooted, which up to now usually meant no sounds, but this time the sounds were still there. I didn't have time for more experimenting though.<sigh>

    I realize you probably don't have enough information about the errors to know if they have anything to do with the problem (but they appear whether or not the sounds work). So tomorrow I'll post them in details.

    Sorry I didn't get all the info, but if the little I did get gives you a clue, please tell me.

    Thanks,
    Sheila

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    Re: Sounds

    Sheila,

    I think Kaplin's suggestion to update your sound card drivers is a "sound" one. <img src=/S/pun.gif border=0 alt=pun width=22 height=18> The sbp2port.sys file is a driver for 1394/FireWire devices and is probably not relevant to your problem. It might be, however, if you have a Creative Audigy sound card with 1394 ports on it.

    Have you tried an alternate user profile and/or updating the drivers for the sound card yet? Let's eliminate those two possibilities first.
    -Mark

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    Re: Sounds

    I have tried creating an alternate user and logging on as her, but that didn't make any difference. I will, tonight, see about updating the sound card drivers.

    But I am wondering about the sbp2port.sys file, and what appeared to me to be a relationship between powering off the firewire orb drive and the sound problem. My computer has only the one firewire port and the orb drive has some kind of firewire attachment that uses that port. I will experiment more with that tonight also.
    Is it possible for there to be a problem with that file but for the orb drive to work properly?

    I don't have (I think) a Creative Audigy sound card.

    But I think the computer might have both an integrated sound card and one that is not. I will try to check on that also tonight.

    Sheila

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    Re: Sounds

    <hr>Is it possible for there to be a problem with that file but for the orb drive to work properly<hr>
    It would seem so. It's hard to tell if it is actually a "problem" or not, since the Event Viewer shows many items that are informational even if they are tagged as errors. Without more details as to what that log entry says it is hard to give you a definitive answer.

    At least you have ruled out the possibility that there is a user profile issue. That means that it is a global phenomenon, making a driver update the next logical choice. You should also check and make sure there are no errors appearing in the Device Manager (Start - Run - devmgmt.msc); if you have both an add-in sound card and one built into the motherboard, there could be a conflict. But let's take it one step at a time.
    -Mark

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