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  1. #1
    Plutonium Lounger Leif's Avatar
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    Accessing the MSKB (Mozilla Firefox 0.9)

    Can anyone tell me how to get to the MS Knowledge base using Firefox?

    I've been using http://support.microsoft.com/default.aspx without a proplem in IE/MyIE2, but now I can't access the search input stage, only getting as far as the page shown below.

    Clicking on the "Search the Knowledge Base" just reloads the page, clicking on the "Knowledge Base Article ID Number Search." link takes me to an appropriate input screen.
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  2. #2
    5 Star Lounger
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    Hi Leif

    Re "Search the Knowledge Base", you are already on the Search page, that's why it loads the same page. Just enter your search criteria in the input window to the left of the quoted link and click on the green arrow.

    Works for me anyway; as do all the links I tried.

    Have a Great day!!!
    Ken
    <IMG SRC=http://www.wopr.com/w3tuserpics/KenK_sig.gif>

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    Thanks Ken, but I'm used to seeing the 'advanced options' as below.

    I'll have another look as soon as I can resolve why FF is choking on startup with a permanent "Fierfox is finishing installing extensions. This could take a minute...." message. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>
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  4. #4
    Platinum Lounger
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    There are a number of pages within MS sites that do not display properly in Firefox, other examples being Office update & the Office resource kit. Firefox does not appear to be one of the supported browsers when it comes to MS developing their sites.

    When I search for MS knowledge base articles I usually use the Googlebar extension to perform a site search. If I needed to search via the advanced search page I would open it in IE.

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    I can't 'splain it, because the "active ingredients" of that page work perfectly fine in Firefox. Extract and try the attached test page. There's a possibility I've biased it towards the U.S. English version of the KB, but I'm not sure.
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  6. #6
    Platinum Lounger
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    As a dyed in the wool Firefox (and its predecessors) user, I will admit to using IE for all MSKB searches. FF will work, but some of the "special" M$ bells & whistles (that can reduce your search time) are non W3C compliant and will only work in IE. My IE home page is in fact set to the MSKB. There is a verey useful "Open in IE" FF extension that enables any page or link to be opened in IE with a right-click. HTH
    Gre

  7. #7
    Plutonium Lounger Leif's Avatar
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    Got it - thanks.....

  8. #8
    Plutonium Lounger Leif's Avatar
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    Thanks! - Seems to work OK other than I get a warning that "The site file// wants to set a cookie".....

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: Accessing the MSKB (Mozilla Firefox 0.9)

    That's really strange, but I preserved two or three or four external JavaScript includes, so I can only imagine what kind of scripts might be running...

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