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  1. #1
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    Saves Normal Template Every Time (Word 2000)

    We noticed starting today that when a couple of users on our network open Word the last document in the list of recently used is the normal.dot. On further inspection, for those users every time they close Word it is saving the normal template. You can see a blank white page flash up for a split second before Word closes. It does not prompt for saving the normal.dot even though it is set to prompt to save normal template.

    I ran a test, thinking it might be corrupt normal templates. I removed the existing normal template, opened Word and made a customization (added button to toolbar), and closed Word. That time it prompted if I wanted to save normal template. However, the next I opened Word and access documents, it goes right back to saving the normal template upon closing without prompting.

    We are up to date with virus scanning software and signatures. Nothing consistently has changed that we are aware of on all those effected computers. Anyone have a suggestion or idea might be going on?
    Daisy

  2. #2
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    Re: Saves Normal Template Every Time (Word 2000)

    There might be an add-in (global template) that modifies Normal.dot. See Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

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    Re: Saves Normal Template Every Time (Word 2000)

    I've followed Phil's steps carefully and I still have the problem. I also tried Detect and Repair in Word but that didn't resolve it either. I just find it very odd that the same problem started at the same time for just a couple users on the network.
    Daisy

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    Re: Saves Normal Template Every Time (Word 2000)

    Hi Daisy:
    Do you have any macros at all in any global or attached template? If so, could you look to see if any of those modify normal.dot. When you start Word with the /a switch, open a document, modify it, & then save it, do you still get the flash like Word is trying to save normal.dot?

    Also, try shutting down all other applications (except your antivirus) & see if there's any difference.

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    Re: Saves Normal Template Every Time (Word 2000)

    We have a startup template shared on the network. The File Location is setup via Group Policy. But I've ruled that out because I changed the policy for one of the users to directory somewhere else on the network with nothing in it. Even then the problem still persists.

    But here's something interesting. I setup the user with no global templates or add-ons and I moved their normal templates. When I do that Word doesn't save the normal.dot upon exiting. However, it comes back if I make a change to the new normal.dot. Like add a button to a toolbar or create a new macro. If I do, it goes right back to saving the normal.dot upon exiting Word.
    Daisy

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    Re: Saves Normal Template Every Time (Word 2000)

    What you are describing is normal (no pun intended) <img src=/S/smile.gif border=0 alt=smile width=15 height=15> behavior. When you make a change such as modifying an autotext entry, shortcut key, toolbar, etc., those changes are made in the normal template, unless you deliberately save them somewhere else. In order to preserve your change, Word must save normal.dot. It will do so automatically unless you have Tools/Options/Save/Prompt to save normal template checked. I recommend that you have the option checked so that you only save changes if they're made deliberately. (Of course, your users may not know that everytime they use the Spike or modify an Autotext entry, that's a deliberate change.)
    Attached Images Attached Images

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    Re: Saves Normal Template Every Time (Word 2000)

    Oh, I understand that. Of course it prompted to save the normal.dot upon closing Word. The trouble comes in the next time and all subsequent times Word is opened and closed. To clarify, here are the steps I took:

    1. Remove all global templates and add-ins

    2. Delete or move normal.dot

    3. Open Word and make a chance like add a button to the toolbar or create a new macro.

    4. Close Word and say Yes to save changes to normal.dot.

    5. Open Word second time and open a regular document, view or make changes, whatever

    6. Upon closing Word the second time and all subsequent times thereafter Word saves the normal.dot file as it closes even though no change that I am aware of has been made to the normal.dot, and without prompting even though it is checked in Tools Options to prompt on closing. For a split second you see a plain document open and close as Word closes. Next time and all subsequent times you open Word the last saved document is normal.dot. It won't stop until you delete the normal.dot again. Soon as you make a change to it, it starts up all over again.

    BTW, prior to today's tests I did run through systematic approach to behavioral problems in Word. I am also up to date with all Office updates and patches. I also ran Detect and Repair in Word. I am also up to date with Computer Associates eTrust antivirus software and signatures. I also performed these tests with all other programs closed. Using /a doesn't work because wipes out the MRU list and doesn't effect the normal.dot.
    Daisy

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    Re: Saves Normal Template Every Time (Word 2000)

    Wow, I'm stumped. It sure sounds like some type of AutoExit macro, but you've removed any global templates. You might have to try a reinstallation...I just can't think of anything else to try & don't even have Word 2003 to experiment with. Sorry.

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    Re: Saves Normal Template Every Time (Word 2000)

    Something interesting to note: If there is no normal.dot, the first time opens and closes it's suppose to automatically create one. Not because of any customizations or some such like that. Just that there wasn't one so it creates a nice, clean new one. Well, on of my troublesome computers, it does not create a normal.dot automatically like that. I've been working for several days now with no normal.dot. It won't create a new one until I make a change like adding a button, autotext, etc. Very odd.
    Daisy

  10. #10
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    Re: Saves Normal Template Every Time (Word 2000)

    The behavior you describe ("it does not create a normal.dot automatically") is actually the "normal" behavior. As long as you don't change any setting that is stored in Normal.dot, you can work without Normal.dot - Word is still using the factory settings. Normal.dot wll be created as soon as it is necessary to store a modified setting.

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    Re: Saves Normal Template Every Time (Word 2000)

    Hi Hans:
    My Word 2000 doesn't work that way. I think, but I'm not positive, that the behavior of Word not creating a normal.dot until you modify some factory default started with Word 2002. If I have no nomal.dot, Word will create one just by my opening & closing Word 2000.

  12. #12
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    Re: Saves Normal Template Every Time (Word 2000)

    Just tested with Word 97 (Dutch version) and that behaves just like Hans described.

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    Re: Saves Normal Template Every Time (Word 2000)

    Wow, that's strange. I just tested again, both with & without the prompting option checked. If I open Word & immediately close it without having a normal.dot, one is created. So we have to see whether Bill Gates is playing games with the Dutch version or the English version. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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    Re: Saves Normal Template Every Time (Word 2000)

    Or maybe just your version...! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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    Re: Saves Normal Template Every Time (Word 2000)

    Yeah, I thought of that too. <img src=/S/bwaaah.gif border=0 alt=bwaaah width=123 height=15>

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