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  1. #1
    5 Star Lounger
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    Error message (Thunderbird)

    Hello,

    I am getting the following error in Mozilla Thunderbird, can anyone tell me what it means?

    Thanks
    Justin
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  2. #2
    5 Star Lounger
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    Re: Error message (Thunderbird)

    Hi Justin

    The message indicates that the password that Thunderbird is passing to your ISP, Onetel, is not correct.
    Make certain you enter the password correctly, including any uppercase letters, and try again.
    Assuming your "Caps Lock" key was OFF when you set up your original account, make sure that it is OFF each time you enter your password. Also, if you use numbers in your password, make sure your "Num Lock" key is ON if you use the numeric keypad.

    Have a Great day!!!
    Ken
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  3. #3
    5 Star Lounger
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    Re: Error message (Thunderbird)

    Thank you very much for that.
    Please could you also tell if there is a way so that Thunderbird can retain these settings?
    That would be much appreciated.

    Justin.

  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: Error message (Thunderbird)

    You should find most info you need at the MozillaZine Knowledge Base.
    For example, this page Thunderbird : FAQs : Set a Master Password tells you how to manage stored passwords...

  5. #5
    5 Star Lounger
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    Re: Error message (Thunderbird)

    Thanks for that

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