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  1. #1
    2 Star Lounger
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    word attachments

    Several friends have complained that when they receive a WORD doc as an attachment to email that they can open the attachment in WORD, but when they try to print it, the printer hangs. They can print other WORD documents, but not the attachment. I received the same attachment and had no problems. I use Netscape Messenger however vs. Outlook that they are using. This is a new occurrence for them. The extensions on the attachment are either .doc or .rtf so there is no reason for an updated Outlook to block them. Any suggestions?
    LibbieL

  2. #2
    JustCallMeAl
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    Re: word attachments

    Save the attachment to disk and then open it. I have no idea if that will help or not, but it certainly cannot hurt.

  3. #3
    Silver Lounger Charles Kenyon's Avatar
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    Re: word attachments

    Actually, there are lots of reasons for an updated Outlook to block them, various office documents are one of the easiest ways of transmitting viruses. However, Microsoft isn't about to block use of its own software. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Anyway, the problem is one of opening the document directly rather than saving it to disk. Doing this separates the doc file from the email in a temporary directory. That is the document being read/edited and where the printing is being attempted. That directory isn't designed to hold documents being manipulated in this way.
    Charles Kyle Kenyon
    Madison, Wisconsin

  4. #4
    2 Star Lounger
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    Re: word attachments

    Thank you! I thought that might be the problem. Good to have you confirm that. <img src=/S/bow.gif border=0 alt=bow width=15 height=15>
    I know that I can always count on answers in the Lounge.
    LibbieL

  5. #5
    2 Star Lounger
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    Re: word attachments

    Charles, thanks a heap. I always save my attachments to a folder and then open them from the folder. You confirmed my feeling about the problem. Sure it good to get such quick responses from the Loungers. Appreciate it. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
    LibbieL

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