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  1. #1
    New Lounger
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    Feb 2004
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    'Item not collected' (Word 2002)

    I have a user who gets the error "item not collected" when they are trying to paste something into their Outlook email message from text that was copied in Word. I remotely took over their PC and was able to copy and paste with no problem. Any idea why? I know about clearing the clipboard and all that good stuff, but...I'm just stumped!!

  2. #2
    Gold Lounger
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    Feb 2004
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    Cape Town, RSA
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    Re: 'Item not collected' (Word 2002)

    Its not easy to say what happened. Without sounding sarcastic; maybe the person did not copy correctly and the application was not able to paste in the first place.
    It would be best to actually attempt the action on the actual workstation and see if it is problematic. If it happens again, go to the workstation (if possible) and try it there!
    Regards,
    Rudi

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