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2001-05-09, 15:56 #1
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- Apr 2001
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normal.dot weirdness on Win2000 but not WinNT
This is going to be a difficult problem to describe, so please bear with me. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
I was asked to create a new template and to include a workaround for Word's autonumbering problems. I did so using SEQ fields and autocorrect entries (got this tip off of <A target="_blank" HREF=http://www.knopf.com>http://www.knopf.com</A>). I've been using this for years and it works great. Anyway, I asked each new user to make these changes to their normal.dot file so they can use the numbering scheme going forward on all docs.
Once I distributed the template and after some users tried to follow the instructions for creating the autocorrect entries, we found that some users couldn't get the settings to stick. They'd followed the instructions and after exiting Word, they'd get an error telling them that the changes couldn't be saved because of the template location. (The couldn't write to normal.dot because it was write-protected on the server.) Because they had their workgroup and user templates pathed to the network (including normal.dot) and the files are read-only, it wasn't working. When we changed the path of the user template to the local drive, the users were able to write to normal.dot and the workaround actually worked.
The problem lies with our users who have Windows 2000. The rest of us have NT and this solution works. I realize that the path is different for Windows 2000 (instead of the usual path C:WINNTProfilesUserApplication DataMicrosoftTemplates, it's Cocuments and SettingsUsernameApplication DataMicrosoftTemplates).
When the two users running Win2000 tried changing the path to the correct one for their OS, it still didn't work. <img src=/S/frown.gif border=0 alt=frown width=15 height=15>
Does anyone have any idea why we can't get this to work on machines running Windows 2000? I sure hope so, 'cause I'm at my wits end! <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
2001-05-10, 00:11 #2BAMGuest
Re: normal.dot weirdness on Win2000 but not WinNT
If I follow you correctly, you are unable to create RTF AutoText entries and store them in Normal.dot?
If you point the User Templates path back to their local drive, Word will automatically create a Normal.dot if one is not found.
Can you expand on what didn't work? Are you getting an error message?