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    Service Pack 2 Problems (Windows XP Home Edition)

    Hi EveryoneI : I downloaded Service Pack two about two days ago. I thought everything went well. After I rebooted and proceeded to go onto my computer; the computer would reboot itself every 5 minutes. I checked for viruses, trojans, adware and spyware and there were none. I called my computer support people and they said SP 2 corrupted my system. I had to restore the system back one day to get IE 6 with Service Pack 1 back. Another friend told me that not only did I have to disable the virus protection (which I had done), but that I had to remove all spyware prevention programs that I had on the computer.

    I have Hijack this, Spyware Nuker, Webroot Spy Sweeper and Zone Alarm. I have to use all of these because one program will not catch all the spyware that I had on my computer. Can anyone help me with the installation of Service Pack 2 so my computer will stop rebooting itself?

    Thanks.

    <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

  2. #2
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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    Sounds like you may be infected with the Sasser worm . What virus protection software are you running? Hijack this, Spyware Nuker, Webroot Spy Sweeper and Zone Alarm are not anti virus applications. It is highly unlikely that SP2 corrupted your system. As for disabling any virus protection or spyware software, that's just sending an open invitation to "come and infect my computer".
    John
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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    I am running McAfee Virus Protection; the latest version. I forgot to put that in. And I updated my virus dats and scanned my pc for viruses and I do not have the Sasser Worm, so............ any other ideas before I start to run SP 2 again. I don't want the same problem.

    Thanks for your help.

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    Gold Lounger Rebel's Avatar
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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    I'm running Norton and didn't disable it before installing SP2. There have been several posts about problems with McAfee. I'm not saying that McAfee is the problem but it might be. What was the error message when the computer rebooted?

    To eliminate (or confirm) McAfee as the possible culprit, physically DISCONNECT from the web (i.e. unplug), disable McAfee and then try the update again. Although unlikely, ZA may also be causing the problem. Disabling ZA still leaves the True Vector engine running in the background. To completely disable ZA, you have to uninstall it. These might be worth a try. If successful, then try adding each back one at a time. If this works, then physically reconnect to the web.
    John
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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    Post deleted by bigaldoc

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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    No error message, Rebel. I would be in Excel or be on the Internet and take a 10 second pause to answer the phone or something; then I would turn around the computer rebooted itself.

    The only reason I disable my anti virus program is when I went to school we were always taught to disable the Virus program and any open programs before downloading "anything." Also, I put ZA on after I restored the system back to SP1. I also did disconnect from the web and disabled McAfee before I downloade SP2.

    Any other suggestions? I am really struggling with this one. I am too afraid to re download SP2 because it's probably gonna do the same thing. Someone suggested to me that SP 2 corrupted when I was downloading it.

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    <P ID="edit" class=small>(Edited by Rebel on 27-Aug-04 11:47. addtional comment)</P>
    <hr>I also did disconnect from the web and disabled McAfee before I downloade SP2<hr>
    I assume you meant before you INSTALLED SP2. You have nothing to lose by downloading again. It is possible that the file was corrupted during the download, but if this were the case, you should have received error messages during the install. In any event, the file should be called WindowsXP-KB835935-SP2-ENU.exe, file size should be 266 MB (278,927,592 bytes), version should be 5.5.1005.0, and should contain a Microsoft Corporation digital signature.

    Another possibility might be an incompatibility between the Windows Firewall and ZA. After you installed SP2 the first time, did you disable the Windows Firewall? It is turned ON by default. Two firewalls running can cause unexpected results.

    <hr>we were always taught to disable the Virus program and any open programs before downloading "anything."<hr>
    Were you taught to disable before downloading or before INSTALLING? If you disable before downloading, are you not inviting possible disaster?
    John
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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    Nancy,
    There have been a variety of reported problems with DIVX 5.2. If you have that installed you need to revert to 5.1 or uninstall it.

    Joe
    Joe

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    > when I went to school we were always taught to disable the Virus program and any open programs before downloading "anything."

    That is about the worst advice I've ever heard! Some older programs couldn't install with some older antivirus programs, but certainly you should let the AV program scan them as you download and worry about possible installation problems after that. Teacher gets an F.

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    5 Star Lounger PaulB's Avatar
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    Re: Service Pack 2 Problems (Windows XP Home Editi

    Nancy, what processor is in your computer? There are reports that AMD 64 bit Opterons and Athlons updated to SP2 will reboot like yours does. Microsoft recommends not installing SP2 on these computers. The reports I read were on CNET, but they seem to be offline right now so I can't provide a link.

    Cheers,
    Regards,
    PaulB

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    Re: Service Pack 2 Problems (Windows XP Home Edition)

    Hi Rebel: I "did not" disable the Windows Firewall because I forgot, and yes I did disable McFee before installing SP2 so should I start over?

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    Where do I search to find out if I have DiVX

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    Well I only finished school in 1997 when learned NT and my computer support people still now tell me that if I am installing ANYTHING I should disable McAfee, so I don't know if the teacher gets an F lol

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    Hi Paul: I only buy Pentium's (I'm spoiled). I have a Pentium 4 and an 80G hard drive with 512 MB. Any suggestions on how I can download SP2 and not have the computer keep rebooting me every 5 minutes. I checked; I have no viruses, no sasser worm, no bagle worm or any other worm. I used HiJack This to remove all other stuff and Spybot Search and Destroy and a number of other stuff, and there is absolutely no ad aware or spyware on my system. I AM STUCK!!!!!!!!!!!!!!!

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    Re: Service Pack 2 Problems (Windows XP Home Editi

    If you have the DivX player, you'll find it in the Add/Remove Programs control panel, but that won't tell you the version.

    See if you have a C:Program FilesDivX folder; if so, start C:Program FilesDivXDivX Codecconfig.exe. That should display the version.

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