Trying to help a lady with upgrading her WME system to WXP and re-installing printer drivers. Unfortunately, she didn't uninstall her Canon Multipass F50 printer/scanner prior to installing the XP upgrade. After upgrading to XP the uninstall (from Settings, etc.) would hang up and never complete. To their credit, we later found out that Canon warns of this problem.
So, I spent nearly two hours with the Canon tech support people cleaning out the old printer software. I downloaded the latest XP driver software onto a CD. Finally, I connected the Canon to the computer, the plug and play wizard found it but couldn't find a driver. So I directed it to the CD, but it couldn't find the necessary file there. Next I tried running the Canon install program -- it hangs looking for the printer. I finally discovered that the Canon installation CD actually copies itself to C:Temp and executes from there. So unplugged the Canon and reconnected it -- the Wizard found it and I directed it to the Drivers folder in the Canon installation folder on Temp. It loaded the driver and indicated that we had a successful installation. However, the printer doesn't show up in the Printer and Faxes window, and it doesn't appear when I click on Add Printer.
As best as I can tell it looks to me like the Canon installation sofware cannot detect the USB connection -- even though the plug and play wizard does. Also, it looks like the printer needs some of the software in the Canon installation stuff before XP recognizes it's there.
Sorry for the long winded explaination, but it is a very difficult problem. Any and all suggestions would be most welcome.