I use Word as my Email editor. It seems to work well. Also the opening of Word is instant. But when I receive an attachment in Word in Outlook 2003 and try to open it, it takes a very long time. If I delete Normal.dot, then the attachments open quickly (as they should). Once I shut down the computer or re-boot, the attachments again open slowly. I have tried repairing Office 2003 and I have removed "Enable Office Plug-in" from my Norton AV. Any suggestions?