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  1. #1
    New Lounger
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    Outlook 2002 (SP3)

    I am running Outlook 2002 SP3 on a Win2K PC. I could not send email so I deleted my email account and re-installed it. It worked for a few days and then I need to delete and re-install the account again for my email to work. Any ideas?

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    5 Star Lounger
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    Re: Outlook 2002 (SP3)

    Not with that amount of information <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Are you using exchange, POP3, ....
    What symptoms do you get? Error messages, stuff left in outboxes ...
    Does your network connection work?

    and so on

  3. #3
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    Re: Outlook 2002 (SP3)

    I am not running exchange I am getting the Email on the internet. When Email is checked a box pops up asking for authentication, when the correct information including case sensitive characters are entered it keeps asking for the log on and password. Mail is sent out on a different server and does not require authentication, so nothing is left in the Outbox. Internet browsing is functional. When the account is deleted and re-created with the same information on the PC it will work first try for a couple more days until it reverts back to the log on failure. I have not heard of a worm or spy ware that effects Email settings so I haven't gone down that road yet. Thank you.

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    Re: Outlook 2002 (SP3)

    Have you checked with the ISP, it could be a server problem?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Outlook 2002 (SP3)

    Yes, the ISP deleted the account and re-instated it just to be certain it was nothing in the ISP settings. I went to mail2web.com while the error message was showing and I was able to access the account and read email. Perhaps the files that store the email account information are damaged, is it possible to repair/rebuild them or make them read only in case somehow it is being written over by another program? The problem with this one is once it is fixed by re-creating the email account you must wait until it decides to mess up again to to diagnose it.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Outlook 2002 (SP3)

    Sometimes your actual account settings get corrupted in the Registry, even if they look perfectly fine in the dialogs. Try this: write down all your account details, then set up a new identical account as a second account (just give it a different name under More Details so you can tell them apart). Turn off checking on the first account in the Send and Receive groups, and then test the "new" account and see if it works. If so, just delete the old account and you should be good. If not, more serious surgery might be required.

    Note: if you have set up rules that depend on the account name to sort mail, or anything like that, this might be more disruptive than I make it appear.

  7. #7
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    Re: Outlook 2002 (SP3)

    I waited for it to fail again, when it did I created a new account exactly the same as the original. It worked. I deleted the old account and the new account worked for three days before failing. I am back to square one again. Is there something that can overwrite the settings in the registry possibly causing this? Thank you.

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: Outlook 2002 (SP3)

    I'm not sure what's going on with your Registry! Nor do I really know of any tools I trust to inspect and/or fix the "protected subsystem" (not its actual name) where passwords are stored. I think some might have been discussed in the past on the Outlook Express board, or maybe this board. But I think maybe there is a bigger problem with Windows and recommend lots of backups.

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