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  1. #1
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    How to troubleshoot DSL

    My computer is connected to the Internet via DSL. For months now, the DSL connection will freeze for 10-15 seconds and then start working again. When this happens, neither my browser or email client will access the Internet and they appear so locked up that clicking on them in the list of programs at the bottom of the screen will not switch to those programs. The DSL status window shows no bits going in or out.

    I have no idea at this point if the problem is hardware, software, or the DSL connection. Any suggestions on how to get started? I don't have a second computer to try on the line or that would be where I would start.

    Ronny
    Ronny Richardson

  2. #2
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    Re: How to troubleshoot DSL

    Have you contacted your DSL provider?

    Joe
    Joe

  3. #3
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    Re: How to troubleshoot DSL

    My starting point was always to open a CMD window (you didn't say which OS you're using) and use the PING command to check the gateway IP address for my ISP, or one of their two DNS server IP addresses. It doesn't nail down whether the ISP is down or there is a problem at the DSL switch (or whatever). But at least it would confirm that you "really" don't have connectivity, as opposed to something amiss locally at YOUR machine.

    I put up with my DSL losses for so long that I finally switched to cable a few months ago. Verizon wouldn't listen to me when I would tell them about my outages because, as you might expect, it would be back up by the time I got through to someone to talk to! Made matters worse that I had a third-party ISP and DSL via Verizon, so Verizon would usually point the finger at my ISP, who would ALWAYS say they were up and running. When Verizon gave way to Alltel in my area, the problems got worse and I jumped ship.

    Good luck.

  4. #4
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    Re: How to troubleshoot DSL

    You could try the http://www.dslreports.com They have testing tools and reviews, and forums. Also, you might check into your provider's web site and see if they have any user-touser forums. I have (Comcast) cable internet, and their web forums are very good.

    I have to agree with bigaldoc, you are probably experiencing an intermittent problem with some upstream computer, and it might be a chore to get anyone to go fix it.

  5. #5
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    Re: How to troubleshoot DSL

    Yea, they told me to reboot my DSL modem. If I did that every time the connection stopped, I've never be online. I'm with Mindspring and their support use to be excellent. Ever since Earthlink bought it, it had gotten worse and worse.

    Ronny
    Ronny Richardson

  6. #6
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    Re: How to troubleshoot DSL

    It's very likely that they person they pay to answer questions like this has never even _seen_ a DSL Modem. He or she is just following a script.

  7. #7
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    Re: How to troubleshoot DSL

    Jim,
    A very likely scenario. Trained to read a script in Bombay to troubleshoot problems in the USA. ( or elsewhere )

    BTW, in your signiture line....aren't people from Pittsburgh, Steeler fans? Or is a "stiller" something else? <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  8. #8
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    Re: How to troubleshoot DSL

    I live in Atlanta and back when it was just Mindspring and I would call tech support, we would end up discussing the weather while waiting for a computer to reboot or something so I knew they were based in Atlanta. Now, I can barely understand them on the phone and any emails I get read like they were cut and pasted from a script.

    When I told them resetting the modem was not something I wanted to do every five minutes, they responded with a message saying I should move any microwave ovens or lights and that the DSL modem needed to be three feet from the computer. I guess some of that is useful but the modem did not even come with a three foot cord so there is no way I can do that.

    I've gone to the DSL site someone suggested and found some good hints. They did not correct the problem but I feel I'm on the right track.

    Ronny
    Ronny Richardson

  9. #9
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    Re: How to troubleshoot DSL

    Bob

    Surely a "stiller" would be someone who makes or uses stills, such as a whisky (di)stiller?

    The fatuous cry "<big>Go <name of team>!</big>" reminds me of the story of a well-known person in High Public Office who contrived to get the name of his college football team changed to "Nads" -- because he found the resulting cry amusing...

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  10. #10
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    Re: How to troubleshoot DSL

    <hr>aren't people from Pittsburgh, Steeler fans? Or is a "stiller" something else? <hr>

    Bob,

    The "Stillers" are the Pittsburgh Steelers NFL team. One of the regional accents around here in Western Pa & Pittsburgh (Pairs of Appalachia!) is a tendency to radically shorten some vowel sounds. So, "stil" instead of "steel."
    Other characteristic words are "younze" (plural of "you"). "red up your room" rather than "clean up" and "the car needs worshed" rather than "the care needs to be washed"

    My car needs worshed today, actually.

    Jim

  11. #11
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    Re: How to troubleshoot DSL

    "Away form microwave ovnes and lights"? Weird.

    What sort of cable connects your DSL modem to your computer? CAT 5 network? Might be flakey. And if it's really only a 3 foot cord, you are going to want a longer one anyway, or you pull the modem onto the floor the first time you need you move your pc to check something in the back.

    Maybe look for a replacement cable. http://www.cyberguys.com has some good inexpensive cables. Lots of colors, too.

    Jim

    Except purple. They don't have purple cat 5 cables. <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>

  12. #12
    Uranium Lounger viking33's Avatar
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    Re: How to troubleshoot DSL

    Jim,
    Thanks for the explanation. Wow! I thought some of the Jersey accents were hard to comprehend. Although I was in the Service with a couple of guys from the coal mining areas of PA, and I never had much trouble understanding them. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  13. #13
    Uranium Lounger viking33's Avatar
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    Re: How to troubleshoot DSL

    John,
    Although Jim sent in the official interpretation of "stiller", Yours was much closer to what I had in mind.
    I DO like your recollection of the Go "team" thing. Tell me, did he ever succeed in getting the name changed?
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  14. #14
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    Re: How to troubleshoot DSL

    Bob

    I refer you to this account. Ignore 90% of it, just look at the bottom of the photo, and the text at the left where it says "Newsweek". From the account it seems there is some doubt about it, and anyway it was "stickball" (what??)!

    Amazingly the hockey team of the "Rhode Island School of Design" (what??) is apparently known as the Nads...

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  15. #15
    Uranium Lounger viking33's Avatar
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    Re: How to troubleshoot DSL

    John,
    "stickball" is:
    A city form of baseball, played in the narrow confines of a city street. The "bat" was a length of broom handle, the ball usually a tennis ball or a red rubber type ball. Home plate was one sewer cover in the street, second base the next sewer cover in line up the street. First and third bases were anything nearby like a car fender or an ashcan. The really heavy hitters were the guys who could hit the ball two or three sewer covers away, down the block. The game frequently interuppted by some inconsiderate person driving a car through the middle of a game. These were in the days of make your own things to do, not the "whiners" today, who complain that there is nothing to do here, build me a youth center. etc.

    RISD, I would not want to comment on here risking rule 18 violations.
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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