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  1. #1
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    OE shuts down unexpectedly (Outlook Express 6)

    Lately, OE has been shutting down and booting me off intermittently for no reason that I can see. It's happened once or twice while in Internet Explorer as well. First thought was virus but Norton is up to date and system scan revealed no problems.

    Any idea why this might be happening or what I can do to prevent it? This laptop runs Windows XP (SP2 downloaded but not yet installed) and all patches advised have been applied, mostly through Windows Automatic Update. It connects via a modem. The laptop is only about 4 months old.

    I'm not very technically adept so please be patient!

    Thanks for any help or suggestions you can offer. This does not happen every time, but often enough recently that I figure something must be wrong.

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    Uranium Lounger viking33's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Hi Linda,
    I depends sometimes on your ISP. If there is a period of inactivity where you aren't doing much ( or your ISP thinks you aren't doing much ) some will boot you off the connection. Have you noticed any particular time period involved before you lose the connection? There are some little utilities that will ping your ISP to make it think there is activity.
    You could also set your OE mail to check for mail every 8 or 9 minutes, which can also fool the ISP timer.

    BTW, Install that SP2.
    BOB
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Try reducing the number of things that Outlook Express does, so that all it does is routinely gather mail. This includes closing any preview pane that might render HTML messages that came in. Also, would be a good idea to confirm that your security is set to Restricted Zone (Tools>Options...>Security tab) and security in the Restricted Zone is set to High (this is set in IE, under Tools>Internet Options...>Security tab).

    Nothing else leaps to mind... but I think we've had posts in the past on how to "Repair" an installation of OE. You might try that (after backing up your mailboxes for safekeeping).

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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Thanks for the suggestions. It isn't inactivity, I don't think, because it happens when I'm right in the middle of keyboarding a reply to a message.

    About no preview pane, I can try that. I usually turn preview off when I check new messages so I can delete and block any spam; then, turn it back on. Are you saying that I should leave preview off all the time after I've actually read the messages?

    About Security settings, I'm pretty sure I've changed them to not as secure from what they were because that was advice to follow in order to be able to open attachments (which I always save and scan for viruses first). I did check in IE and the zone is set to Medium. Would setting it to High mess up the attachment opening or is that a different thing altogether?

    Here's a crazy idea: still not completely used to using a laptop keyboard. Any chance I could mistakenly be touching or leaning on a key that kicks me out?

    Linda

    PS I knew, Bob, that you'd remind me to load SP2! Crazy to be so nervous. I have done the backup, but still hesitating. Keep reading Woody's ezines about it and Office SP1 and realize it is time to act. What a chicken!

    PS2 I have another issue about email address files. I have them saved in My Documents and on desktop. While trying to access one of them from Desktop, I mistakenly tried to open it in Word (it's a WA~ file) and now can't figure out how to get rid of Word as the program it opens in (now listed as the Recommended program for opening it). Is this the correct place to ask how I get its extension back to WA~ or whatever it should be for that type of file? If not, please let me know where to post this question. Thanks.

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    Uranium Lounger viking33's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Hi Linda,
    By Inactivity, I ( they ) mean LINE activity such as browsing, etc. You could be composing a letter but not have activity on-the-line , that the ISP considers true sending-receiving.

    .................................................. ...........
    To change a file association:
    To change the program that opens a file
    Open My Documents.
    If the file you want is not located in My Documents or its subfolders, use Search to find it. To open Search, click Start, point to Search, and then click For Files or Folders.

    Right-click the file you want to open in a different program, and then click Properties.
    On the General tab, click Change.
    Click the name of the program in which you want the file to open.
    .................................................. ............
    BOB
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Thanks, Bob. I understand about the activity.

    Next question re. changing program association (sorry to need so much detail!): I don't know what program to use to open it. Do you know how to determine that? I'm trying to get it back to what it was, but don't know exactly what that was, except it used to say something like "WA~ file" on the desktop icon.

    Hopefully,

    Linda

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    Uranium Lounger viking33's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    In Control Panel, Open "folder options"
    BOB
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Linda,
    This is happening one a lap top right?

    Does this lap top have one of those "Touch Pads" for a mouse?

    If so are you dragging your finger and/or nail and selecting a close action some place?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Super Moderator jscher2000's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    <hr>About Security settings, I'm pretty sure I've changed them to not as secure from what they were because that was advice to follow in order to be able to open attachments (which I always save and scan for viruses first). I did check in IE and the zone is set to Medium. Would setting it to High mess up the attachment opening or is that a different thing altogether?<hr>
    Two different things. If you visit Tools>Options...>Security in Outlook Express, there is a pair of radio buttons to choose between Restricted Zone security and Internet Zone security. You should choose Restricted Zone security. Then there is a checkbox to stop you from accessing or saving attachments that Outlook Express thinks could be dangerous. This is not a very useful setting and most people uncheck this box.

    In Internet Explorer, Tools>Internet Options...>Security, click the Restricted Sites icon first before checking the security level. It should be set to High or customized to be high. If it is Medium, change it to High. What the zone setting does is prevent scripts (JavaScript, VBScript) and ActiveX controls from running inside the body of an HTML message (just as it prevents them from running in any web site you add to the Restricted Sites list). As far as I'm concerned, there is no legitimate reason to embed these things in e-mail messages.

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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Yes, it is laptop, but it has a regular mouse attached. The thing just happened now while I was going through multiple pages of photos on a Web site. IE just shut down completely with no warning. And this time I know I didn't hit any buttons by mistake. That's the same thing that's been happening in OE - the program just shuts down. The connection does not, however. Weird. Maybe I do need to try the Repair sites mentioned in earlier reply and found in other posts here.

    Will first try Jefferson's suggestions about security. Really appreciate your making them SO easy to understand and follow and explaining why they should be the way you suggest. Will let you know how it turns out.

    Thanks again,

    Linda

  11. #11
    Super Moderator jscher2000's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    > Yes, it is laptop, but it has a regular mouse attached.

    If you are using the laptop keyboard, and think you might be brushing the touchpad with your palms, you probably can disable it in the Control Panel (under Mouse) or cover it with a small piece of cardboard temporarily.

    > The thing just happened now while I was going through multiple pages of photos on a Web site.

    I've had IE shut down without explanation only a few times. For a while, there was some problem with the Microsoft knowledge base: whenever I went into Print Preview on one of those pages, it would completely vanish from the desktop. I assume there was something in the code of those pages that IE just could not handle. It happened for a brief time, not before, and not since. (Maybe IE didn't have print preview before that? I can't remember.)

    Using JavaScript, it is possible to close a window that was opened with script. If you clicked a link to launch a window, and a script in that window later closed it, you might end up with no open windows. It really depends on whether you close a lot of windows yourself while surfing, or just let them pile up.

    One thing that some people have reported as a problem are sites that use Java if you do not have a Java runtime engine/Java virtual machine installed. I think we discussed that in another thread on a different board, but I'm not sure it was you. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    Anyway, that isn't something that should affect Outlook Express, so that one remains a mystery.

  12. #12
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Bob,

    Thanks for screen shot. Been trying to follow your instructions, but I can't find Folder Options under Control Panel. When I access the place to change the name (via Properties), it had "wordpad" and "Word" as 2 recommended programs. They are there because the box to uncheck "always use this program to open this type of file" is grayed out so I couldn't uncheck it; thus, getting those 2 programs in there. When I click on Change, Address Book is not listed among my choices to change it to. Do you know:
    a) how to get to Folder Options a different way?
    [img]/forums/images/smilies/cool.gif[/img] what to do next?

    Frustrat;ing!

    Linda

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    Re: OE shuts down unexpectedly (Outlook Express 6)

    I've disabled the mouse pad. We'll see if that helps. Otherwise, as you said, maybe I'm leaving pages open - I think I only have one window at a time open, but maybe not. Guess it might just remain a mystery. Think I'll monitor it for another week or so and record when it happens and what I'm doing at the time. Yeah, that Java script person on the other board was me. I think you walked me through getting that fixed. Fuzzy memory!

    Anyway, appreciate suggestions and your patience - monumental!!

    Linda

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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Re. security settings: have just gone in and followed your directions. The OE button was set on Internet zone so I changed it to Restricted and then did as directed in IE. Thanks again.

    Linda

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    Uranium Lounger viking33's Avatar
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    Re: OE shuts down unexpectedly (Outlook Express 6)

    Linda,

    To change folder options settings, open Folder Options in Control Panel. Or, to open Folder Options from a folder window, click Tools, and then click foloder options.
    You can open any folder in windows explorer>tools>folder options,, then try to follow the screenshots.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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