Page 1 of 2 12 LastLast
Results 1 to 15 of 30
  1. #1
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Hyperlinks change (Word2002)

    If I send and email and put a shortcut in the mail that points to a WORD document which has some hyperlinks inside, the person who receives the email and opens the document through the shortcut gets a document where some hyperlinks suddenly point to his/her own "Documents & Settings" local C:-drive (and thus these links fail).

    If that receiving person opens the document straight from the server (thus NOT via the shortcut in my email), all links are correct.

    This behavior is reproducible.... anyone who can explain to me why this happens and how I can avoid that?

    Thanks,

    Erik Jan

  2. #2
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Melbourne, Victoria, Australia
    Posts
    5,016
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Hi Erik

    Without seeing it, I'm guessing that the links are relative rather than absolute. When the document on the server is viewed by a user, the links point to the corresponding files/ folders on the server. But with an e-mailed copy, the viewed document is stored onto the user's machine, and these relative links will point to corresponding locations on the user's machine. Can you incorporate path information in the links, that points back to the server machine?

    Alan

  3. #3
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Thanks Alan,

    The links used in the document are absolute and look like: serverdirectorysubdirectoryfilename.extension

    Is there some setting I should check/uncheck to tell Windows/Outlook/Word that too then?

    Erik Jan

  4. #4
    Silver Lounger
    Join Date
    Jun 2001
    Location
    Morden, Surrey, United Kingdom
    Posts
    1,838
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    What does the whole link look like, please? In the email?
    Beryl M


  5. #5
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Hyperlinks change (Word2002)

    It's possible that the hyperlink is downloading a copy of the document to the Temporary Internet Files folder rather than opening the original. This could be considered a logical security design... or a major annoyance.

    Can the recipient check the path after opening the file using the link? File>Properties...>General tab>Location field. It's usually too long to read in the small space provided, but one can use the mouse to select from one end to the other and then Ctrl+C to copy, Cancel the dialog, and paste into a reply message for review.

    Whether for this reason or some other reason, I more often send a link to just the folder, and tell the recipient what the file name is. Not as convenient, I know...

  6. #6
    Silver Lounger
    Join Date
    Jun 2001
    Location
    Morden, Surrey, United Kingdom
    Posts
    1,838
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    I do have a good reason for asking what the link looks like, you know! What exactly are you typing to produce the link?
    Beryl M


  7. #7
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    (Sorry for the delay)

    The shortcut is created in the email by using the "Insert" - "File" option from the menu. The result is an icon in the email.

    EJ

  8. #8
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    You are right... when I look at the location of the Word document when opened right from the email, it does point to a temporary local directory.

    Having said that, I don't understand how this matters and why this would not be right...

    I may not have explained things right (or I may not have fully understood the problem myself until now...)... but the WORD document is inserted in the email NOT as shortcut but as the whole file (using "Insert - File" in the email).
    It is the links INSIDE that Word-document that behave strange....

    (*) If I move the document out of the email and then open it, all links in WORD are OK and point to the intended locations

    (*) If I just double-click the document while it is still sitting as the icon in the email. Word opens and loads the document (all seems normal) but SOME (not all !!!!) links are now pointing to a local temporary directory


    I know... it sounds unbelievable but I've seen it with my own eyes (just now again)

    <img src=/S/confused3.gif border=0 alt=confused3 width=45 height=45>

    Maybe someone can reproduce this? If not, I might find some time to try that myself from scratch and write down how I did it...

  9. #9
    Silver Lounger
    Join Date
    Jun 2001
    Location
    Morden, Surrey, United Kingdom
    Posts
    1,838
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    That's what I thought. You're probably not putting a shortcut to the file in the email, you're putting a copy of it there - and since the copy no longer has 'roots' (it isn't in a directory as such, it's loose) it can no longer follow links. Unless you're clicking on 'shortcut' at the side instead of attachment, which you don't say ...? If you are clicking on 'shortcut' I don't know why it's doing what it's doing, because it works fine for me!

    What you could do instead is to type "file:" then "serverdirectorysubdirectoryfilename.extension " in the email (without the quotes); eg file:f:workdocsthisprojectdemo.doc - as soon as you press space at the end this will become a clickable hyperlink. The only time this causes problems is if there are spaces in the directory or file names, as you can imagine!

    HTH
    Beryl M


  10. #10
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Thanks,

    Can you also check out my other answer in this thread? I describe again what I do there. I do realize I'm putting a COPY of the document in the email, what I miss however is why that would change some (not all!!) of the ABSOLUTE links I'm placing INSIDE that document.... Even, if the document is 'loose', that shouldn't impact any absolute links inside... right?

    I'm sure that placing an URL (or shortcut) to the document in the email will work as that opens the original document.

    EJ

  11. #11
    2 Star Lounger
    Join Date
    Apr 2003
    Location
    Kontich, Vlaanderen, Belgium
    Posts
    103
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Erik Jan,

    Just to let you know that I came across exactly the same problem today. My computer was recently upgraded from Office 97 to Office XP, and I was told by our IT-people that it would work without any problem.

    But, when I sent an e-mail today (with a document attached with some hyperlinks in it) to some people, they came back to me with the words : "The links in your document do not work !"

    Looking at the links in the document they opened from the e-mail, I noticed that the links all were "relative". I started looking in Word 2002 how to make a relative or absolute hyperlink, but I couldn't find it. In Word 97, when inserting an hyperlink, one can clear the box "Use relative path for hyperlink" in the "Insert hyperlink" window. And this worked OK for me when I was using Office 97.

    Upgrading is not always an improvement ...... <img src=/S/igiveup.gif border=0 alt=igiveup width=31 height=23>

    If someone (Bill G. maybe ?) can give us a solution, I would be very grateful.

    Regards,

  12. #12
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Hi Erik:
    I'm not positive that I've followed everything, but here's my take on it.
    1. When you place a copy of a document in an email, you haven't changed anything, yet.
    2. If you save the document out of the email, everything should work, as long as the links are absolute. i.e. they will still point to the same locations. It's just like moving the document from one place to another on your computer. If they are relative links, well, they need to be updated. It sounds like your links are absolute, since they work when you save the document from your email.
    3. When you double click a document in an email, I believe that it's copied to a temp folder & viewed in the appropriate application (here Word).

    However, I'm not sure why that wouldn't be the same as simply copying or moving the original document to the temp folder. When you say that some of the links point to the temp folder, could you try this? Make note of a link that will still work & one that won't (after you double click the email icon). In the original document, press Alt+F9 & see what the field codes are in each of those links. Then do the same in the double clicked file & post the results. Maybe we can figure something out by comparing the field codes.

  13. #13
    Silver Lounger
    Join Date
    Jun 2001
    Location
    Morden, Surrey, United Kingdom
    Posts
    1,838
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Further to Phil's suggestion, something else you can try - instead of double-clicking to open the document, right-click it and use Save As to save a copy somewhere easy to find. Then go and open the document from its saved position (ie don't open the attachment in Outlook, open the saved copy using Word or WinEx).

    Saving it and opening it normally might reattach the 'roots' it loses as an attachment and get them working again?
    Beryl M


  14. #14
    5 Star Lounger
    Join Date
    Jul 2001
    Location
    Terneuzen, Netherlands
    Posts
    895
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    (Sorry -again- for the delays in my response)

    Using Save-As will work fine (all links OK), same as when I drag the document out of the email and open from there

  15. #15
    Silver Lounger
    Join Date
    Jun 2001
    Location
    Morden, Surrey, United Kingdom
    Posts
    1,838
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Hyperlinks change (Word2002)

    Does that solve your problem, then?

    Or rather, the answers to the questions from your original post are:
    - the reason the links don't work is you're sending a copy of the doc which loses its 'roots' while it's an attachment, and
    - the way to make them work is to save a copy and open that.

    Yes?
    Beryl M


Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •