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  1. #1
    Star Lounger
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    Cannot Accept Appts (2003)

    Hi there

    A colleague has just upgraded to 2003 and since that time she has not been able to accept appoints in her calendar. When she opens them there is a tag that says that the meeting has been deleted or canceled and she cannot click on the Accept button.

    We have tested this from various people and it seems to be consistent. Is there a setting turned on/off that we aren't aware of.

  2. #2
    5 Star Lounger
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    Re: Cannot Accept Appts (2003)

    <hr>
    We have tested this from various people and it seems to be consistent.
    <hr>

    What do you mean by this? Do you mean that other people are not able to accept meeting requests?

    Are you using Exchange server?

    Have you tried generating a new Outlook profile for the affected user.

  3. #3
    New Lounger
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    Re: Cannot Accept Appts (2003)

    Have you renamed the frmcache.dat, extend.dat and outcmd.dat files. That usually does wonders for problems such as this.

  4. #4
    Star Lounger
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    Re: Cannot Accept Appts (2003)

    I have an exchange mailbox user who has the same problem: cannot accept invitiations and sometimes gets the message that the event has been cancelled or deleted. Where would I find the frmcache.dat and extend.dat and outcmd.dat files, and am I supposed to rename them to fix the problem? If so, what should I rename each of them.

    Sometimes he is getting another message: unable to save the free/busy information. Unable to open the free/busy information.

    This inability to accept or decline invitations happens only on his local computer. When he is logged into his exchange mailbox on our Terminal Server (through Remote Desktop connection) he has no problem accepting or declining invitations.

    Thanks for your help.
    Attached Files Attached Files

  5. #5
    Uranium Lounger
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    Re: Cannot Accept Appts (2003)

    Use File Explorer, view hidden files and folders, to find the files. Default Locations are:

    frmcache.dat:
    Cocuments and Settings<username>Local SettingsApplication DataMicrosoftFORMS

    extend.dat and outcmd.dat:
    Cocuments and Settings<username>Local SettingsApplication DataMicrosoftOutlook

    It doesn't matter what you rename them to, the object is to get Outlook to create new forms at next startup. If it helps, rename them "*.old".

    Regardingthe Free/Busy issue, if the user is on Exchange Server, open Outlook from the Start | Run commandline box with the parameter "/cleanfreebusy", like this:

    outlook.exe /cleanfreebusy

    HTH. Post back your results to this thread.
    -John ... I float in liquid gardens
    UTC -7ąDS

  6. #6
    Plutonium Lounger
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    Re: Cannot Accept Appts (2003)

    These files can be found in different folders:

    OutCmd.dat in Cocuments and Settings<username>Application DataMicrosoftOutlook
    FrmCache.dat in Cocuments and Settings<username>Local SettingsApplication DataMicrosoftForms
    Extend.dat in Cocuments and Settings<username>Local SettingsApplication DataMicrosoftOutlook

    Application Data and Local Settings are hidden folders. If they are not visible, you must select Tools/Folder Options... in Windows Explorer, activate the View tab and tick the check box "Show Hidden Files and Folders".

    Before you do the following, make sure that all Outlook windows are closed.
    You can either change the extension of these files from .dat to .bak, or you can move the files out of their folders, for example to My Documents.
    Then restart Outlook.

    Another option is:
    - Close all Outlook windows.
    - Select Start | Run...
    - Type

    <code>"C:Program FilesMicrosoft OfficeOffice11Outlook.exe" /CleanFreeBusy</code>

    - Press Enter.

  7. #7
    Star Lounger
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    Re: Cannot Accept Appts (2003)

    Gentlemen:

    We found and renamed the frmcache.dat and the extend.dat files.
    We were unable to find the outcmd.dat file, even though all hidden files were shown.

    We tried the run command: outlook.exe/cleanfree/busy and we tried typing in: "C:Program FilesMicrosoft OfficeOffice11Outlook.exe" /cleanfreebusy (both with and without the quotation marks) but each time we got the message: unable to clean freebusy.

  8. #8
    Plutonium Lounger
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    Re: Cannot Accept Appts (2003)

    Which version of Exchange are you using?
    And does the user have Outlook 2003, like the original poster in this thread?

  9. #9
    Star Lounger
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    Re: Cannot Accept Appts (2003)

    The Exchange Server is Windows Server 2003 sp2
    The user's Outlook is 2003 and his OS is XP

  10. #10
    Plutonium Lounger
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    Re: Cannot Accept Appts (2003)

    OK, thanks. But what is the Exchange version?

  11. #11
    Plutonium Lounger
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    Re: Cannot Accept Appts (2003)

    I don't know whether it applies to your user's situation, but you might take a look at Unable to clean your local free/busy information.

  12. #12
    Star Lounger
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    Re: Cannot Accept Appts (2003)

    Thanks to all who responded. We tried all suggestions with no success. It turns out the user had not rebooted his computer in a number of days (official policy is to shut down every night), and I erroneously assumed I was starting with a reboot - gggrrrrhhhh!

    The reboot solved the problem, so basically I wasted your time.

    If it matters, my next step was going to be to remove and reinstall Outlook on his local drive.

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