Results 1 to 5 of 5
  1. #1
    Plutonium Lounger
    Join Date
    Nov 2001
    Posts
    10,550
    Thanks
    0
    Thanked 7 Times in 7 Posts

    Office Update hangs (Office 2003 SP1)

    I have a number of PCs running Windows XP SP2 and Office 2003 SP1. On just one of them I have a problem running Office Update.

    It starts OK, gets to 68% complete, hangs for 2 or 3 minutes and then displays a page that says "Office Update is unable to check for updates", and offers a number of potential reasons such as that I am not logged in as Administrator.

    Anyone got any additional suggestions of what may cause this?

    StuartR

  2. #2
    Plutonium Lounger Leif's Avatar
    Join Date
    Dec 2000
    Location
    U.K.
    Posts
    14,010
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Office Update hangs (Office 2003 SP1)

    Probably nothing you haven't considered already, but off the top of my head:
    Firewall/virus scanner?
    Event Viewer showing anything?
    Latest version of installer?
    Temp download folder clogged?
    ActiveX blocked in IE?
    The Windows Installer CleanUp Utility

  3. #3
    Plutonium Lounger
    Join Date
    Nov 2001
    Posts
    10,550
    Thanks
    0
    Thanked 7 Times in 7 Posts

    Re: Office Update hangs (Office 2003 SP1)

    Thanks, I had forgotten to check Event Viewer - which showed an error installing Visio 2002

    A quick trip to Add/Remove [programs shows that it thinks Visio 2002 is still installed, even though I upgraded it to Visio 2003 with no reported errors!

    Attempting to deinstall Visio 2002 returns a dialog box that says "The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valud Windows Installer patch package." And Visio 2002 is still installed.

    One step forward, one step back.

    StuartR

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Office Update hangs (Office 2003 SP1)

    This doesn't help you, but... for some reason, I've never been able to update my install of Visio 2002 Pro. The installer asks for the CD (MSDN DVD in my case), and then chokes. I generally download the Office updates individually, so I've never run into the problem you describe. There must be a better way.....

  5. #5
    Plutonium Lounger
    Join Date
    Nov 2001
    Posts
    10,550
    Thanks
    0
    Thanked 7 Times in 7 Posts

    Re: Office Update hangs (Office 2003 SP1)

    Maybe it's a coincidence but my source was the MSDN DVD too.

    StuartR

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •