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  1. #1
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    Finding knowledgebase articles (Office2000)

    Hi. I have found many useful suggestions on the lounge. However, I am having trouble finding references to Microsoft Knowledgebase articles. When I search www.microsoft.com for an article that is mentioned in the lounge, I can never find it. Is there a technique for finding a knowledgebase article?

  2. #2
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    Re: Finding knowledgebase articles (Office2000)

    Francois

  3. #3
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    Re: Finding knowledgebase articles (Office2000)

    How are you searching and where? Usually, when someone mentions a knowledgebase article, they provide at least the MSKB article number or some keywords, and you should be able to find it from that. Searching on text is more problematic since Microsoft periodically "retires" articles on older versions, even though they may still apply, and it is difficult to get just the right combination of words to get the article you need. Here's a link to the US site for the MSKB advanced search. Start from there and only search Microsoft.com if that doesn't return any hits.
    Charlotte

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    Re: Finding knowledgebase articles (Office2000)

    When you go to the search facility (that Francois & Charlotte have mentioned), make sure you're in advanced mode. You will have an opportunity to narrow the search to a particular MS product. Then, & here's where some experience comes in, you pick key words to search on. I rarely use the option to find the exact phrase, as it usually comes up empty. You'll have best results with the option to find all the words (sometime you can use the boolean option, if you know what you're doing).
    Cheers,

  5. #5
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    Re: Searching Microsoft Using Google (Office2000)

    Additionally, a number of people search the Knowledge Base using Google. Just put

    site:microsoft.com

    after the end of your Google search string. It does tend to bring up Microsoft articles that don't appear if you search directly at Microsoft.

    For more details of Google Search options, look at the advanced search page, and the advanced search help. Did you know that you can have as many as 99 "hits" per Search page - just like the Lounge? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    HTH
    Gre

  6. #6
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    Re: Finding knowledgebase articles (Office2000)

    Marie

    If you work for a rich and indulgent company you could ask them to pay for an annual subscription (CD or DVD) to Microsoft TechNet, which gives you one or more CDs or DVDs per month. The first one, Technical Information, contains the Knowledgebase plus a whole lot more. It's about
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: Searching Microsoft Using Google (Office2000)

    I can also recommend using Ron de Bruin's Google search addin for Excel
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  8. #8
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    Re: Searching Microsoft Using Google (Office2000)

    Edited by Phil Rabichow to make the link clickable - see Help #19
    There was a really good, clearly written, article from WindowsIT Pro magazine in April about using Google better.

    http://www.windowsitpro.com/Article/Articl...2284/42284.html

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