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  1. #1
    New Lounger
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    What keeps changing my Normal.dot? (Word2002)

    For some reason Word is prompting me to save the global template each time I close Word down even if I haven't done anything i.e. Open Word then immediatley close it again and the message pops up that the global template has changed and do I want to save it. I know I could turn off the prompt but that only evades the real issue. Any idea what is changing?

    Thanks

    Derek

  2. #2
    Platinum Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    This is usually caused by an add-in, you can try disabling add-ins one at a time and restarting Word to find the culprit.

  3. #3
    New Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    There is nothing in the Cocuments and Settings...Application DataMicrosoftAddIns folder so I presume there are no Add-ins - or am I looking in the wrong place?

  4. #4
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    Re: What keeps changing my Normal.dot? (Word2002)

    In Word look under Tools, Templates and Add-Ins...

  5. #5
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    Re: What keeps changing my Normal.dot? (Word2002)

    Most add-ins are stored in Cocuments and SettingsUsernameApplication DataMicrosoftWordSTARTUP

    Within Word select "Tools>Templates and Add-ins..." to list the installed add-ins.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: What keeps changing my Normal.dot? (Word2002)

    Add-ins also will load automatically if they are in your Startup folder. The Startup path usually is listed under Tools>Options...>File Locations. If not, it may be in a generic location under Program Files or under the All Users profile. Actually... I think the above-mentioned Templates and Add-ins dialog is the best place to start. You should be able to figure out the template paths there, although long ones can be hard to determine.

    There also are DLL-style add-ins known as COM Add-ins. These are not visible with the other templates and you need to view that list separately. However, these are rare, so hopefully you won't need to know how to do that.

    Gee, there ought to be a single place to view all of this stuff...

  7. #7
    New Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    I've checked all those places now and I definitely have no add-ins. Any more ideas?

  8. #8
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    Re: What keeps changing my Normal.dot? (Word2002)

    Have you customized Word at all, i.e., changed toolbars (added/removed items or created your own), clicked on any Default... buttons, created any styles, autotext entries, created shortcut keys, etc. All these items are stored in your normal.dot and if you customize anything during your Word session, this will invoke the question... Do you want to save changes to your Global Template... hope this helped... trish

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    Re: What keeps changing my Normal.dot? (Word2002)


  10. #10
    Uranium Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    Hi Derek:
    While this can be caused by an add-in, it can also be caused by a macro in normal.dot or by a virus.
    1. Start Word & press Alt+F8. Are there any macros listed in the dialog box?
    2. Run an up to date virus program.
    3. Follow the steps in <post#=197827>post 197827</post#> to check normal.dot & add-ins. The post also has a link to download a troubleshooter from MS.
    Hope this helps,

  11. #11
    New Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    OK. thanks guys. I'll follow up all that good advice.

    Cheers :-)

    Derek

  12. #12
    New Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    I have this same problem on Word 97
    Can anyone tell me how I turn the prompt off

  13. #13
    Plutonium Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    See Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

  14. #14
    Uranium Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    Hi Linda:
    Welcome to the Lounge. I would recommend NOT turning the prompt off. The prompt (Tools/Options/Save tab/Prompt to save the normal template) notifies you of changes to normal.dot. One of the possible reasons for a change is a macro virus & having the prompt gives you a heads up. It also lets you know if there are unintended changes.
    Cheers,

  15. #15
    New Lounger
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    Re: What keeps changing my Normal.dot? (Word2002)

    Thnaks for this , Hans

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