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  1. #1
    New Lounger
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    "Out of memory" error when opening attachment

    I have Outlook 2000 and Windows 2000. Whenever I attempt to open a Word or Excel attachment, I get an "Out of memory or system resources" error.
    I can open any other (non-Office) attachment, and can open the Office attachments if I already have Word or Excel running.
    I imagine there's an easy fix, but I can't find any reference to this particular problem on the Windows Knowledge Base.
    Can the Lounge come to my rescue?

    I haven't received a reply, so am attaching an image in the desperate hope that someone will take pity on me.

    Cheers, Craig.
    Attached Images Attached Images

  2. #2
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    Re: "Out of memory" error when opening attachment

    Tell us more about your system hardware, software and ALL that is running?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re:

    A few MS KB's to check out:
    Q223458 OL2000: Error Message "Can't open this item. Out of memory or system resources. Close some windows or programs and try again."
    Q223473 OL2000: Error Message "Out of memory. Close some windows or programs and try again."

  4. #4
    New Lounger
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    Re: "Out of memory" error when opening attachment

    Thanks for the reply.
    OK. I have a P III 733 with 256 Mb Ram, 10 Gb HDD.

    Software is Windows 2000 Professional, Outlook 2000 BUT otherwise Office 97 (maybe that's the problem?) But the attachment opens fine if I already have Word or Excel running?
    Other software running is usually IE 5, McAfee virus checker (not sure the exact name, version, etc), Windows Task Manager.
    Does that give any clues?

  5. #5
    New Lounger
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    Re:

    Thanks, Leif. I had previously been through the MS Knowledge Base pretty thoroughly. I think I had seen all the "Out of memory..." articles relating to Outlook. I have checked your references, and can't see anything knew. They just don't seem to have the exact instance that is occurring with me. (There's no encryption issue with me, for example).
    Any other suggestions you have would be greatly appreciated.
    Cheers, Craig.

  6. #6
    Plutonium Lounger Leif's Avatar
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    Re:

    Dave's the man for really sorting these problems out, but meantime...
    Can you double_click a Word or Excel file in Explorer and get it to open?
    Did you install the email security update?
    Is your virus scanner running "real time"? If so, temporarily disable it and see what happens.

  7. #7
    New Lounger
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    Re:

    Wow (pun intended!) that was quick.
    I'm on my home machine (which has no problem with the attachments) so can't test right now. I'm sure I can open Word and Excel by double-clicking in Explorer, but I'll test that tomorrow at work.
    I have not installed the security update (I assume you mean the one that prevents me seeing .exe attachments, etc)
    I'll disable the virus scanner and report what happens.
    Thanks for your help. And look, now I've updated my profile, I have a signature!

  8. #8
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    Re:

    Now give us the listing that is in task manager by pressing together the Ctrl-Alt-Delet, (3 finger salute ).

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  9. #9
    New Lounger
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    The error is not with Outlook...

    OK I think I've isolated the problem. When I double-click on a .doc or a .xls from within Explorer, I get an error message:
    " [filename] is not a valid Win32 application. "

    However, the double-click works if the application is already open.

    I'll search again on the MS KB, but let me know if you guys know the answer.

    C.

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