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  1. #1
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    Unabel Retrieve Camera Data

    I am unable to transfer files from my Canon A80 to my compter using any of serveral software programs (PhotoImpression4, ACDSee7, PSP9 and Imaging)with a Win2000SP4 OS. Installed drivers seem to be working correctly with camera test in properties indicating successful completion of diagnostic test.

    When running any of the above software I get an error window titled Visual C++ Runtime Library indicating a RunTime Error and abnormal program termination.

    I've installed Canon's software on a second computer running WinXP and everything worked fine..Any ideas as to fixes for this problem would be appreciated...

  2. #2
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    Re: Unabel Retrieve Camera Data

    Can you see the camera using Windows Explorer?
    If so can you then get to the photos?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
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    Re: Unabel Retrieve Camera Data

    Can't see the camera anywhere...although it appears to be connected to the computer, e.g., passes the diagnostic test and LCD closes when turned on.......

  4. #4
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    Re: Unabel Retrieve Camera Data

    Have you contacted Canon?

    Also is this supported on Windwos 2K? Some hardware and software are NOT.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Unabel Retrieve Camera Data

    Ihaven't contacted Canon as the problem apparently is not related to the camera.

    I have downloaded the latest posted driver and it is compatible to Win2000. I would almost bet the problem is USB port related. I'm now connected to USBscan0 (which is a M/B port). After the umpteenth re-install I still have the same problem. I've other USB ports (huib and card) with no luck. Still looking for a solution and I appreciate the prompt reply....

  6. #6
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    Re: Unabel Retrieve Camera Data

    Will other USB devices work on these ports?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
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    Re: Unabel Retrieve Camera Data

    Everything else is working on the USB ports...I have two ports on the MB, three on a card and four on a hub...everything else works fine except the camera (assuing of course the port is the problem)...as the diagnostic test indictes the camera is connected I'm not sure what is the problem....

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