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  1. #1
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    OS Overwrite Repair (Windows XP SP1)

    What trouble I get into when unable to access this forum! Major issue yesterday: computer would not boot beyond blue Windows screen, despite several off/ on attempts. In desperation, called manufacturer's help line (it's a Compaq notebook, under a year old) and, to make a long and painful process brief, worked with them through Recovery Console and ended up "repairing" Windows XP.

    Good news: computer now works. Not so good news: I think my SP2 install of 2 weeks ago is gone; Norton wouldn't work so have uninstalled it (oh, rats, just realized I should not be online until I get it reinstalled!); desktop icon size is back to default and, just now, when I tried MS Help and Support (from Start button) to see if SP2 was really gone, went into Windows Update, was notified that they had new software, okayed downloading it and find that won't move past the "Registering 100% screen which came on after download 100% message- well, anyway, you can understand things don't look too great.

    Here are my two questions:
    1. I have a major program rewrite job to do tomorrow in PowerPoint on this computer (my only one). Do I go ahead and get that done or do I need to reinstall SP2 and get all the fixes back in here before doing anything?
    2. Speaking of fixes, HP has been sending fixes for this notebook via email for several weeks. I did download and save them all, but have NOT installed them. Fixes range from drivers to software patches and other things I don't understand. The HP support person yesterday said I had to install all those fixes (there are 6) before installing SP2. Also suggested having installed SP2 prior to doing so (as I did) may have caused original problem.

    I'm assuming I better get Norton installed right away and sure hope sending this first hasn't opened me up to viruses already!

    Any help or guidance greatly appreciated. Just want to know what to do now and not to mess things up any further!

    Hopefully,

    Linda

  2. #2
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    Re: OS Overwrite Repair (Windows XP SP1)

    1. I hope the unsuccessful installation of SP-2 didn't harm your Office installation, so I suggest go ahead and do your job before making any changes to Windows installation.

    2. If you have fast Internet connection, download and save SP-2. I would recommend even burn it to CD together with other HP patches. Then create a restore point (Start | All Programs | Accessories | System Tools | System restore), apply all HP patches one by one and reboot your computer. If everything looks OK, run downloaded SP-2. After SP-2 reboots your computer, open Norton Antivirus and run Live Update. If you need reinstall some programs, this link can be handy: KB885894: Windows Installer running on Windows XP Service Pack 2 stops responding when you install an update

  3. #3
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    Re: OS Overwrite Repair (Windows XP SP1)

    Thanks for getting back to me so quickly - it's great to have an answer before I have to start the project tomorrow! And I'll finish that before doing the next steps.

    I did download SP2 (when in a hotel with a DSL connection, thank goodness - we're still on modem here) and still have it on my desktop. I'll follow your suggestion and burn it to a CD, along with the HP patches; then, set a System Restore and install the latter one at at time. Should I set a restore point and reboot after each one is installed to be sure it's okay before doing the next or just do them in a pack of 6? When all of them are installed successfully, I'll then install SP2 again.

    Have I got it right?

    Thanks again - and for the link. I had noticed that a couple of programs aren't working quite right at the moment (ie. connecting to Internet works one way but not another). Thankfully, PowerPoint seems to be fine. Phew.

    Linda

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    Re: OS Overwrite Repair (Windows XP SP1)

    First, set a restore point and apply the first HP patch. Then check the system restore information (you have to start a restore to see the restore points) to see if the patch set one after yours. Then re-boot if the patch installation routine requested it. If HP did not make any recommendation about one at a time or all together I'd apply them one at a time. Anything done to a notebook should be done with extreme care. A little extra time 'up front' may save you hours or days later.

    Make sure the system (or at least your data) is backed up before starting the process. While system restore is good sometimes it is not backup software and can't save you in many instances.

    Joe
    Joe

  5. #5
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    Re: OS Overwrite Repair (Windows XP SP1)

    Linda,

    You can check to see if your SP2 install is still on the system by going to My Computer > Help > About Windows. That should bring up a window that will tell you what is installed on your computer. See attachment.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  6. #6
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    Re: OS Overwrite Repair (Windows XP SP1)

    Joe and Doc Watson,

    Thanks for the precise directions! Couldn't remember how to check for which version of Windows I have so screen shot was very helpful (unfortunately, as suspected, the rewrite got rid of my SP2 install!).

    I'll apply the HP patches one at a time, following your directions, Joe. Good advice to back up again, too - and before I do any of this stuff!

    Will post back here results. Might be a few days, however, as I'm nervous about doing the patching and SP2 until I've finished the PowerPoint project currently on the go.

    Many thanks! Once again, this Lounge is terrific! How do people who don't know about it cope when they get stuck (and aren't aware enough to fix things themselves!)?

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    Re: OS Overwrite Repair (Windows XP SP1)

    Yeah, the real work has to take precedence. Good luck with that + the patches + SP2.

    Joe
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    Re: OS Overwrite Repair (Windows XP SP1)

    Thanks. Always need some luck along with clear directions!

    Linda

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    Re: OS Overwrite Repair (Windows XP SP1)

    > Speaking of fixes, HP has been sending fixes for this notebook via email for several weeks.

    No, seriously? HP sent program files by e-mail? Or links to its web site? I wouldn't install any executables or trust any "update" links sent by anyone without double-checking that they are the real thing and not a scam.

  10. #10
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    Re: OS Overwrite Repair (Windows XP SP1)

    Hi Jefferson,

    Thanks for picking up on that. It's okay: I explained what was happening incorrectly. HP sends links to their Web site. Thanks to this Lounge, I am very careful about ensuring validity before downloading anything. Even then, I follow this lounge's advice to download into a special downloads folder, scan for viruses and set a restore point before installing.

    Linda

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