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  1. #1
    Lounger
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    signature appears twice (Outlook 2002 / SP2)

    Dear all,

    I have a user in my organization and he has this problem with Outlook. When he forwards an e-mail received in plain text his signature appears twice. If he forwards e-mails in html or richtext the signature appears okay (only once)

    Has somebody a clue?

    Thank you
    Edy

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: signature appears twice (Outlook 2002 / SP2)

    The Signatures folder will contain individual files for .txt, .html, and .rtf signatures. Is it possible that the .txt file contains two copies of the signature text?

  3. #3
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    Re: signature appears twice (Outlook 2002 / SP2)

    I forgot to mention that I checked that and it only contains one copy

    Edy

  4. #4
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    Re: signature appears twice (Outlook 2002 / SP2)

    Are you using MS Word as your email editor?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: signature appears twice (Outlook 2002 / SP2)

    I know this thread is a bit older, but I've been troubled by this problem at my office lately too. OL2002, users are set up with a "Signature for Replies & Forwards," and when they forward a (plain text) email message, after they hit the Send button, a 2nd copy of their signature is inserted above their email text. It's not even something you can witness unless you check your Sent Items or your quoted text in a reply when someone replies to you.

    I am not inclined to use Word as an email editor, because I've heard various rumors of it creating more problems than it solves, and because this shouldn't be unfixable. Any idea how to prevent the 2nd signature from happening in (plain text) messages?

    The current email editor they're using, btw, is Rich Text formatted Outlook.

    Thanks for any help.

    Rob

  6. #6
    Platinum Lounger
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    Re: signature appears twice (Outlook 2002 / SP2)

    Short of re-formatting their outgoing mail, I cannot at present come up with a suggestion. HTH
    Gre

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