Results 1 to 3 of 3

Thread: Mail Merge

  1. #1
    New Lounger
    Join Date
    Feb 2001
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Mail Merge

    I don't use mail merge in Word very often, and attempted it yesterday only to discover it seems to be missing from my Tools menu. I asked our computer consultant, he did a little research, and found it missing from his Tools menu as well. The strange part is, I've used mail merge in Word on the computer in question before. Does anyone have a clue why mail merge pulled a disappearing act and how we can get it back? We were using Works Suite before upgrading to Office 2000.

    Thanks in advance for any help you could provide.
    Amy

  2. #2
    BAM
    Guest

    Re: Mail Merge

    Hi Amy,

    Chances are the Works Suite Add-in is causing the problem. It either removes the Mail Merge command or adds so many you could populate everyone's Tools menu with the Mail Merge command and still have some to spare. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    I have found it difficult to remove so this may take more than one attempt.

    First go to your Control Panel and in Add/Remove Programs uninstall the Works Suite Add-In.

    Then locate your WordStartup folder and verify the Add-in (WKWDADDN.DLL) has been removed. If it is still there, you can delete it.

    Once this is complete, I suggest recreating Normal.dot. Locate Normal.dot and rename it to OldNormal.dot. Word will create a new one upon starting. Any customizations can be copied to the new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once this is complete OldNormal.dot can be discarded.

    If you did not find the Works Suite Add-In in the Add/Remove Programs, post back and we'll go from there.
    ~~~~~~~~~~~~~~
    Cheers!

  3. #3
    New Lounger
    Join Date
    Feb 2001
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Mail Merge

    Worked like a charm, thank you!

    Amy

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •