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Thread: TroubleShooter

  1. #1
    Lounger
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    TroubleShooter

    I have two problems both I think are related so I'll use Windows98SE as my starting point. I am unable to access the troubleshooter to find a solution to why Excel 2000 (other problem) will not start but causes the computer to hang because the computer runs out of memory. When I enable the button in Windows98SE Troubleshooter that relates to "memory" and then press next all I get is a blank window. I know that I have files missing probably deleted by accident but I have done a system integrity test and cannot find the missing files. The nearest I can remember is that I deleted some shared files and now think that they maybe files shared between Windows and Office 2000. All other programs on the computer work fine. I have uninstalled/re-installed Office 2000, but problem is still there. I am looking for a solution rather than re-installing Windows.

    Any help would be most appreciated.

    Edmund

  2. #2
    Uranium Lounger
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    Re: TroubleShooter

    Have you checked to see that all your memory (RAM) is being seen by your system when it posts up ?? You might have a stick of RAM that has gone bad. Not the most likely cause, but possible.

    I am assuming that Excel 2000 worked fine prior to this problem and that this began around the time that the "shared" files were deleted. That being the case, and given that you have already uninstalled and reinstalled Office 2000 without the desired result, why are you so reluctant to reinstall Windows ??? A repair install (where you install Windows over top of the existing installation) is practically painless and should replace any files that you inadvertently deleted. There might be some minor cleanup and tweaking of settings afterwards, but that is about it. Trying to isolate and resolve an issue like this could turn out to be as much fun as surgery without anesthetic. <img src=/S/yikes.gif border=0 alt=yikes width=15 height=15>
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  3. #3
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    Re: TroubleShooter

    Thanks for your response. I have, in the wee-small-hours of this morning (0200GMT(+1)) resolved the Excel problem. I renamed the Excel.xlb file then ran Excel.exe which opened okay and created a new Excel.xlb file. So far so good. Now will look into re-installing Windows98SE over this existing one, then see how that goes. I suspect that the files got corrupted and not deleted as previously thought. Have been have more that my fair share of viruses lately and my NIS2003Pro seems to be couping, just.

    Regards

    Ed

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    Uranium Lounger
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    Re: TroubleShooter

    I suppose that is like renaming the Normal.dot in Word and letting it create a new one, but I'm not as familiar with the Office programs as I am with Windows. You seem to be moving through this quite nicely all by yourself. The name "TroubleShooter" fits you well. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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  5. #5
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    Re: TroubleShooter

    Troubleshooter!, you maybe correct there. I am now on the threshold of resolving the Windows problem but in the meantime I am also in the throws of resolving 2 other problems not of my making. One is for a networking group and the other is for a close friend. Phone and e-mails are coming in many and fast.

    Regards

    Ed

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