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  1. #1
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    Killing a popup (XP Home SP2)

    Don't know if this is the right forum, but can't find any other place for it.

    I'm trying to help an elderly lady with her new HP Presario computer running XP Home. It keeps popping up a window wanting her to install the "InterMute Web Privacy & Protection Suite,' BUT she doesn't want to install it. The popup has three action buttons: Click here to install, Remind later, and Don't remind. She clicks on Don't remind, but the darn thing keeps popping up anyway.

    Any suggestions on how stop this irritating popup?

  2. #2
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    Re: Killing a popup (XP Home SP2)

    Install it, then uninstall it.

    John
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  3. #3
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    Re: Killing a popup (XP Home SP2)

    Contact HP and ask them how to disable or remove this. It's part of their "Productivity Suite" that comes with the PC. I'm surprised at John, telling you to install it and then uninstall it. While that may work to get rid of the pop-up for the program, I'd be curious about what else gets installed with the program and doesn't get removed when you uninstall it. <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15> Part of my rational for this is that HP also includes WildTangent GameChannel Previews as part of their software package, and that is known spyware !!! It wouldn't be the first time spyware came packaged as an AV suite. Be cautious of anything that is so "in-your-face" about being installed. Especially when it is using a method of getting your attention that it proports to protect you against !!! There are usually ulterior motives !! <img src=/S/yep.gif border=0 alt=yep width=15 height=15>
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    Re: Killing a popup (XP Home SP2)

    In general for this type of situation, you can install a small Control Panel program that will let you monitor and control items placed in the "Startup" areas. I like Mike Lin's Startup Control Panel.

    http:// http://www.mlin.net/StartupCPL.shtml

    It's a free utility.

    Jim

  5. #5
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    Re: Killing a popup (XP Home SP2)

    Doc

    If it's from HP you can hopefully presume that it's a well-behaved utility, therefore uninstalling should be the precise reverse of installing. That was the reasoning behind my suggestion!

    John
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    Re: Killing a popup (XP Home SP2)

    Chuck,
    If you can't find (via msconfig) which porgram is triggering this pop up, try autoruns . It's a small free utility which gives you much more information than msconfig. I've used it to isolate startup items that msconfig didn't display.
    John
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  7. #7
    Uranium Lounger
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    Re: Killing a popup (XP Home SP2)

    John,

    I would feel the same way if I hadn't found that link with the mention of WildTangent software as part of their package. If they are willing to include that software in the package, I'd be much more suspicious of their other "free" offerings. In the past, HP was almost beyond reproach with this sort of thing. But I'm not so sure about anyone's integrity today. I sometimes even question my own !!! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
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    Re: Killing a popup (XP Home SP2)

    I contacted the company that produces the software, and here is their advice:

    After selecting "Do not show this message again" this message typically will never show again. However, if it does appear again click Start->Programs->Startup->right click "IMstart" and select Delete. Restart your computer.

    Next time I visit my friend I will try it.

  9. #9
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    Re: Killing a popup (XP Home SP2)

    Doc,
    I don't know about Chuck's uninstall problem, but see my <post#=418761>post 418761</post#> regarding Intermute Inc. I've used their AdSubtract program for some time and find it reliable and NOT spyware.

    Edited to add: I see my 1 click tagpanel isn't working AGAIN. Sorry about that.
    RE-edited: Fixed AGAIN !
    BOB
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  10. #10
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    Re: Killing a popup (XP Home SP2)

    OK..... OK...... OK...... !!! I stand corrected <img src=/S/surrender.gif border=0 alt=surrender width=31 height=23> <img src=/S/notmyfault.gif border=0 alt=notmyfault width=15 height=15> I can't explain why, but my Google search for "InterMute Web Privacy & Protection Suite" turned out a completely different set of results than "Intermute, Inc.". Going directly to their page it's not difficult to see that they are a reputable company (They recently acquired CWShredder). I have to wonder though, what a company like HP is doing loading WildTangent on their machines as a "Trial"?? <img src=/S/confused.gif border=0 alt=confused width=15 height=20> Also, why the Intermute pop-up is so in your face and persistent ??
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  11. #11
    Uranium Lounger viking33's Avatar
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    Re: Killing a popup (XP Home SP2)

    Apparently this "suite" is a combination of Spy, Pop And Spam Subtract from Intermute itself but the inclusion with the HP products and HOW it is installed with such persistance is part of the HP package.
    Why HP doesn't offer a more flexible option to install it or not, is best answered by HP itself. Good Luck!
    Wild Tangent is another story again? <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    BOB
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  12. #12
    Uranium Lounger
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    Re: Killing a popup (XP Home SP2)

    I suppose that HP just wants you to protect yourself and includes WildTangent as a way of showing you what can happen if you don't. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
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