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  1. #1
    Star Lounger
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    SP2 Conflit with Lexmark Printer (XP Pro SP2)

    Hi everyone,
    <img src=/S/cooked.gif border=0 alt=cooked width=50 height=46> I am definitely in over my head this time. My Lexmark Z55 stopped printing from one minute to the next. Actually it still "prints" but there is no ink coming out. This happened once before and it had something to do with the driver and somehow I was able to fix it.
    This time it is day 3 and I am overwhelmed ! <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> I have uninstalled and reinstalled over and over using the regular driver and two new drivers that are available. Same result.

    The Lexmark website referred me to the Microsoft website saying that it is an issue with SP2: http://support.microsoft.com/default.aspx?...kb;en-us;324767

    I do not have the specific errors they mention but I tried the procedure and it did not work. I went to the second step and can not find the %SYSTEMROOT% file. Where is it???

    Does anyone have any suggestions to fix this problem? (Throwing the Lexmark through the window unfortunately is not an option!) <img src=/S/beep.gif border=0 alt=beep width=15 height=15> I have two Lexmark printers and have had driver problems off and on all the time. It is my LAST Lexmark.

    Looking forward to your input.

  2. #2
    Gold Lounger Rebel's Avatar
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    Re: SP2 Conflit with Lexmark Printer (XP Pro SP2)

    The MSKB article refers to installing an MS-DOS or 16 bit Windows program. I don't think that there is any relationship between this article and your problem (BTW, the %systemroot% directory is the Windows directory in XP).
    The most obvious thing to check is your ink supply, and I assume you have already checked this.
    Next, go here and download the driver (CJXP55SE.exe) for the printer (read the File Information and follow the directions) and the patch (PR2AZ55EN.exe) for the driver.
    Then, before installing either of these files, delete your printer - Start>Control Panel>Printers and Faxes, right click on the printer and select delete.
    Next, read your instruction manual for the printer, specifically for the order in which you install. Some printers require that the printer be attached to the computer before the drivers are installed and others require the reverse. Follow whatever order is recommended, using the files generated by CJXP55SE.exe. Then patch the driver by using PR2AZ55EN.exe.
    John
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  3. #3
    Star Lounger
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    Re: SP2 Conflit with Lexmark Printer (XP Pro SP2)

    Hi John,
    Thank you for your quick response. Unfortunately, it is still not working. Since I received your post, I have uninstalled and reinstalled 4 times, twice using CJXP55SE and the patch and then twice more using CJXP55EN and the patch. I have never used the SE driver before although I did find out today that the difference between the Lexmark Z55 and the Lexmark Z55SE is just the driver anyway!

    I used regedit to try to rid myself of all Lexmark files; some would not allow me to delete them. I made sure that NIS and NAV were disabled when I installed the driver and patch. I also switched from parallel port connection to USB - either way the computer acknowledges that the Z55 is there and needs to be installed.

    I am totally at a loss; the worst part about this is that my other Lexmark printer has not worked for a long time - I use the scanner on the X73 and print to the Z55. (I have deleted all signs of the other Lexmark as allowed!)

    I am without a printer and the business week starts tomorrow . . . <img src=/S/cauldron.gif border=0 alt=cauldron width=20 height=20>

    Thank you, John, for your time. Any other suggestions?

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    Gold Lounger Rebel's Avatar
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    Re: SP2 Conflit with Lexmark Printer (XP Pro SP2)

    The only other thing I can think of then is a hardware problem. You mentioned in your original post that "it still "prints" but there is no ink coming out". What exactly do you mean by this? Did you actually check your ink supply, or is it possible that the print heads are clogged? I'm not that familiar with the Lexmark, but I know that other manufacturers have "Print Head Cleaning" applications. Is this available for the Lexmark, and if so, have you tried this?

    Edited to add: Grasping at straws, but when you reinstalled (after deleting the printer), did you follow these instructions ?
    John
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  5. #5
    Star Lounger
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    Re: SP2 Conflit with Lexmark Printer (XP Pro SP2)

    Hi John,

    What I meant was that everything sounds as if it is printing correctly; the cartriges are moving - I expect a printed page and it is blank. The difference I noticed is that it hesitates before printing (like it is confused. <img src=/S/confused.gif border=0 alt=confused width=15 height=20> )
    I have tried the print head cleaning although I can't see how this could be the problem. It was literally a couple of hours since it last printed and the problem began.

    The driver installation process is the same as I have been doing.

    THE GOOD NEWS: I put myself out of misery and purchased an HP OfficeJet. With the rebate it wasn't too bad. I will be able to try the Z55 on a second computer I have that is not set up now ; it is Windows 98 SE.

    Thank you very much for your help. You are always one of the first to jump in and help us and it is so much appreciated.

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