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  1. #1
    2 Star Lounger
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    Cannot find contacts (Win XP - Office XP)

    Hi gang,
    Actually I am not sure if the problem comes from Outlook, Windows or Word.
    I use the InsertAddress icon to insert addresses in my Word docs. I have a new computer and I can't InsertAdress anymore.
    I get a message saying "Impossible to display the content of this address book. Impossible to open the Contacts file associated with this address book; it might have been moved or deleted, or you do not have the necessary autorizations. Client Microsoft Exchange (80040201)."
    If I click OK I get an address book that is empty (not mine).
    There are 3 users created on my workstation. I use User2 all the time. I checked and the Outlook.pst file is in the User2 folder where it should be. The Outlook.pst files for User1 and User3 have not been touched from the original installation.

    What else should I be looking for?
    tks

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Cannot find contacts (Win XP - Office XP)

    Word "should" use the information stored in the Registry for the current user. If you open the Address Book dialog in Outlook, and look at Tools>Options..., are any extraneous sources listed there?

    If Word is reading the wrong part of the Registry completely, I'd search for a fix in the MS Knowledge Base (I use Google and add site:microsoft.com at the end of my search).

  3. #3
    Uranium Lounger
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    Re: Cannot find contacts (Win XP - Office XP)

    I could not find the exact error message on the MSKB (Of course, they've recently made it more difficult to search). The closest I could come was <!mskb=823757>Microsoft Knowledge Base Article 823757<!/mskb>.
    Hope this helps,

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