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  1. #1
    Lounger
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    Could it Really Happen?? (XP Pro)

    Hi good people of Woody's Lounge, <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

    I went to the Microsoft web site this evening to see what updates were ready to be installed onto my computer. One of the updates was IE 6, with

  2. #2
    Uranium Lounger
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    Re: Could it Really Happen?? (XP Pro)

    Hey Baby !!! (I hope that's not being too familiar <img src=/S/grin.gif border=0 alt=grin width=15 height=15>).

    Let's try to address these issues one at a time and see if we can't sort things out.

    First thing is to choose an AV program and then remove the other from your system. Two AV programs on one system do NOT work and play well together !! You didn't say what programs they were, so I can't recommend which to keep and which to uninstall. Use the program's own uninstall file (usually found in Start>All Programs>(the program in question)>Uninstall or go to Add/Remove Programs in Control Panel and remove it there.

    Second is the SP2 issue. There are many "Hotfixes" that are part of SP 2. SP2 contains all the hotfixes patches and updates for XP current to the time of issue. There has been one update to SP2 (I think that's all) since it was issued. I have been recommending that people order the free upgrade CD from MS and install from there (less chance of a corrupt file or DL and you then have the SP to reinstall in the event of problems). BTW - SP2 installs IE6.

    You also state that your computer has been acting up the past 2-3 weeks. Are you running any Spyware/Adware detection and/or removal utilities ?? If your system seems sluggish or is taking you to places on the internet that you didn't ask to go or running pop-up ads and other unfriendly things you may have some malware onboard. If you don't already have them I'd suggest Spybot S&D and Adaware se. Download and install them then run each one. Before you run the programs, update the definitions (it's pretty obvious how to, once you see the interface) and after updating and running a complete scan with each, remove what they find (it's all stored in a quarantine file so it can be restored if a problem is caused by removal) and then reboot the system. I'd also update the definitions on the AV program that you keep and run a complete system scan, just to be sure.

    Post back and let us know how you make out or with any questions or problems you might be having with all this. BTW - Thanks for the compliment about the Lounge.
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  3. #3
    Lounger
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    Re: Could it Really Happen?? (XP Pro)

    Hiya Doc!! <img src=/S/hello.gif border=0 alt=hello width=25 height=29> How you been? You should feel very special. It's not everyone
    that can get away with being "too familiar". <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    Let me start by saying I really appreciate you & the time you take to offer
    your help. You have been such a tremendous help to me in the past, I'm
    glad to see you're here again. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Ok, I'll address your addresses first <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    The two AV programs I was referring to was Norton & (I think) McAfee.
    However, I did a search to see where McAfee lives, and I can't find McAfee or Norton!!
    <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> I know for certain that Norton is here somewhere because it keeps wanting to so an
    anti virus scan, but it keeps saying that I couldn't get connected to the internet. I have a cable
    modem, and am always connected. Where are programs like that installed into?
    I have a brand new McAfee disk. Should I go to add/remove & take Norton out & put the new
    McAfee in? If your answer to that is "yes", then I also need to know how I can uninstall Norton's
    AntiVirus, and not mess the other programs that are part of Norton System Works?

    The SP2 issue .... I have lots of hotfixes for SP2, but I don't see not
    one SP2 file. Is this possible? Why would it install a fix for files that aren't even
    there? <img src=/S/confused.gif border=0 alt=confused width=15 height=20> I have the SP2 fix waiting to be installed, but I need to get
    things in perspective first. I should do that, right?

    Ok, next. I installed Spybot S&D, then updated the definitions, ran the scan.
    Had a bunch of things listed, all with red exclamation marks! I did what it said to
    eliminate them, but a few of them couldn't be fixed so it asked to run the scan next
    start up. Then I try to install adaware. It gets all the way to the system scan & a window
    pops up. Says ....adaware has encountered a problem, will be logging off in **seconds, save
    your work, this was caused by NT Authorization System. Then in a box in the same window Windows
    has to restart because note (not sure if that's the correct word) procedure called (RPC) service
    terminated unexpectadly. Then the window popped up saying IE has encountered a problem,
    and must shut down. I tried three times, it didn the same thing each time, <img src=/S/scream.gif border=0 alt=scream width=15 height=15> except for the
    end of the 3rd time. IE didn't encounter a problem. But I still didn't get adaware to do a complete scan.

    So what do I do now?
    Looking forward to your next set of suggestions. And thank you for taking
    the time to get me this far. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  4. #4
    Uranium Lounger
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    Re: Could it Really Happen?? (XP Pro)

    Hi Baby,

    Nice to have one's work appreciated. <img src=/S/blush.gif border=0 alt=blush width=15 height=15> It give a person much more incentive to press on. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> Thanks for the kind words. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Addressing the AV programs first, I'd say that you should keep Norton and ditch McAfee, based on popular opinion and the fact that you mention you have Norton System Works lurking around "somewhere". I think Norton is the superior program and the System Works suite seems to integrate pretty well with XP, whereas Mcafee always seems to be causing someone trouble of one sort or another. If I can't help you find the access to Norton, I'll go to my kid's machine and post a couple screen shots to help, but I don't believe that will be necessary. Let's start by taking a look in the System Tray for the Norton Icons. They would appear as a yellow PC Monitor for the AV part of System Works and a Blue/Green Globe with netting over half of it is the Firewall. If they are there, then right-click on either of them to see the menu for that part of the suite. If they are not there then go to Start>Control Panel>Add/Remove Programs and see if the programs are listed there. If both are listed then I would recommend that you remove McAfee (If it causes any problem or leaves you without any AV program installed or working, for whatever reason, you have the disk for the new version of McAfee you can install as a safety valve. After you remove McAfee, close Control Panel and go to Start>All Programs> and find Norton. If it's not there, post back and well poke around a bit more. Once you find it, you will have to configure it for your system (let it set the permissions automatically and then monitor activity for a week or two to get the program access permissions set correctly) and if your subscription has expired or was never started, you will have to set that up to use Live Update, an absolute necessity, to keep your virus definitions and other parts of System Works up to date. Post back and let us know how you make out. If you do manage to get everything setup and run Live Update, then you should run a complete system scan with Norton AV now, or sooner if possible. Lord knows what new friends you may have acquired along the way. These days, running an unprotected PC on the internet is like going bar hopping in the red light district. You never know what your going to find in your house the next morning. <img src=/S/blush.gif border=0 alt=blush width=15 height=15> <img src=/S/grin.gif border=0 alt=grin width=15 height=15> So let's clean house and then update and set your protection systems up and then install SP2.

    You are correct in assuming that SP2 should wait until your system is squared away and running correctly, or you will be in for a host of new and fun problems. You can, however, order the SP2 CD from MS online or by phone now, so that you have it when we want to install the upgrade. It should take a couple weeks to get it by mail, but there's no rush for it yet.

    Next is the malware issue. Baby !!! What have you been doing since we last spoke !!! <img src=/S/shocked.gif border=0 alt=shocked width=15 height=15> <img src=/S/stop.gif border=0 alt=stop width=26 height=24> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    I would guess that you have rebooted your system (or it rebooted itself you said), and that Spybot did it's thing on reboot and if so, you should run another scan with it to be sure it got everything. If it didn't or couldn't remove all the junk, write down what it couldn't remove and post it here. Now start Adaware and first update the definitions. Then try to run the scan, changing the settings in the second window to "Complete System Scan". If it doesn't complete a scan this time write down the error message and post that too. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> This may take a few back and forths to nail down all the issues, or we could get lucky and the bug hunters will clean up for us. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> Remember to do one operation at a time and do it completely before going on to the next program or scan. Slow and methodical is the way to go at this point, to be sure that you get all the junk out.
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