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  1. #1
    New Lounger
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    Can't Move or Delete Messages In Outlook (Outlook 2002 10.2627.2625)

    I have OL2002 prof installed on Windows XP prof (SP2). Email messages in my Inbox from a certain date and back, cannot be deleted. Only the onew nes in my Inbox, other items and whole folders can be deleted fine. When I try delele a message from the Inbox the following pops up:
    "The messaging interface has returned an unknown error. It the problem persists, restart Outlook."

    When I try to move the message to the deleted item box, I get "Can't move item."

    When I do SHIFT + delete to pass by the deleted items folder, I get the same "unknown error" message.

    My pst file was big, so I deleted lots of items and folders and it's now 118 MB. I ran inbox repair tool and after a few times (!) there was nothing to repair.

    I checked for Office updates and installed the latest service pack and security update.

    I received the advice to delete folders.dbx -- I did this and nothing happened.

    I searched the net but can't find a solution for this exact problem.

    Thanks in advance!

    Clay

  2. #2
    Uranium Lounger
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    Re: Can't Move or Delete Messages In Outlook (Outlook 2002 10.2627.2625)

    Are you on Exchange Server or is this a standalone installation? If you are on Exchange, is the Deleted Items folder part of the Server folders, or is it in a PST?

    P.S., please delete your other Post which is a repeat of this one. If you have additional information to add to this post, edit it, using the Edit icon <IMG SRC=http://www.wopr.com/w3timages/edit.gif>.
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  3. #3
    New Lounger
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    Re: Can't Move or Delete Messages In Outlook (Outlook 2002 10.2627.2625)

    It's a standalone installation.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Can't Move or Delete Messages In Outlook (Outl

    Not sure who gave you advice about a .dbx file; that's for Outlook Express, not Outlook.

    PST files sometimes become corrupted in a way that can't be repaired. For example, in earlier versions, it was possible to get a message so stuck in the Outbox that you had to create a blank PST and drag everything in there to keep using the product. (Well, at least if you wanted to send any messages.) I haven't heard of the problem you're having, and it sounds as though you have searched reasonably thoroughly. Creating a new PST and dragging over just the stuff you want to keep might be the way out if nothing else works.

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