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  1. #1
    2 Star Lounger
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    Window Media Player

    Would you know why everytime I get an EMail and the attachment opens Window Media Player all my computer freezes, I can't even use Alt,Ctrl,Del to get rid of it and I have to reboot. It happens even when I open the Window Media player itself.

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  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Window Media Player

    What version of WMP do you have installed?

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    Re: Window Media Player

    I uninstalled WMP and I was going to re-install it when I received the following message:
    another program installation was not complete.You must restart your computer to complete that installation before upgrading windows.Click cancel, restart your computer and then try re-installing WMP 9 series again. I've stopped the installation but I don't know how to find the program that wasn't installed right. Can you help me? <!profile=Woody>Woody<!/profile>

  4. #4
    Plutonium Lounger
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    Re: Window Media Player

    Hi and Welcome to the Lounge! <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23> We hope you enjoy your experience here. Woody probably isn't available right now, so may I ask you a question? <img src=/S/salute.gif border=0 alt=salute width=15 height=20>

    Since you got the message HAVE you re-booted the machine to see if you get any more error messages, or that whatever might have been "incomplete" could have a chance to finish? Do you recall whether you DID try to install anything else recently that could have (possibly) not gone well during the process?

    If the problem still persists it could take a little registry digging, but before we explore that need, since you are in a position where you think WMP 9 is NOT installed, why don't you run Windows Explorer and try to find whether there is a "leftover" remnant of a WMP folder lying around that may have a file or two in it causing the problem. I don't have a Win98 machine available right now, but as an example on my Win XP machine, the WMP folder is C:Program FilesWindows Media Player.

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    Re: Window Media Player

    Thanks Bigaldoc, I did find the folder with all the files in it and delete the whole thing. Now I will try to re-install WMP 9 series and see. By the way, I do not remember all the things I have downloaded but usually everything goes well when I download anything. I did have a CD/DVD Burner installed and it seems that all my problems started since the installation. Hope all this info helps you to help me. I'll get back to you. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

  6. #6
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    Re: Window Media Player

    Hi Bigaldoc its me again. I tried to re-install WMP 9 and got the same message and it would not let me install it. What now? <img src=/S/blackteeth.gif border=0 alt=blackteeth width=20 height=20>

  7. #7
    Plutonium Lounger
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    Re: Window Media Player

    Not only do I not have a Win98 machine to poke around in right now, but I don't have a DVD burner either. Keep hangin' in here until other Loungers spot this thread to see if someone else has any ideas. Meanwhile, you didn't say whether you have yet re-booted the machine. I'd like to see you do that, especially after having removed the stray files. Watch to see if anything "strange" happens during a bootup, like messages or even text on screen during POST that might give us a clue as to something pending. Since you alluded to the problems starting after the installation of the DVD burner, I'd like others to look at this thread to see if they can add something to watch for. How about the Control Panel Add/Remove applet - as you scroll through the list, do you see anything that looks odd, especially watching for WMP entries? I went here to try to see if I could see anything, but I don't see a problem like yours. You didn't get an error NUMBER did you? Meanwhile, I'm looking through their newsgroup to see if I spot anything. Hang on...

  8. #8
    Uranium Lounger
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    Re: Window Media Player

    Hi Franny.
    <center>
    <hr>I did find the folder with all the files in it and delete the whole thing.<hr>
    </center>
    I hope you meant uninstalled and not deleted. If you simply delete files and folders associated with programs, you are setting yourself up for all manner and sorts of problems. You must Always uninstall a program, utility or application correctly. This may be what is causing the error message you are receiving. I would first attempt to determine what program didn't finish installing and if that wasn't possible, I'd reinstall whatever version of WMP you just removed and see if that corrects the problem. It's possible that a media player associated with or part of the CD/DVD burner software was installed incorrectly or incompletely when the burner was installed. Did you install it or was it installed by someone else ??
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  9. #9
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    Re: Window Media Player

    Hi Doc, yes I did an uninstall first and then deleted all the files pertaining to it in the Explorer. I have NO idea what program never finished the proper installation HOW CAN I FIND THIS OUT? I have AGAIN re-installed WMP and this time the 7.1 version in case there was something wrong with series 9 and my Windows 98 SE and I rebooted the system. To make matters worse I put in a music CD to play and it brought up the WMP window and for 2 seconds I heard the first piece of music then everything froze. My CD/DVD Burner was installed by a technician. Hope all this info helps! Thanks for your help

  10. #10
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    Re: Window Media Player

    Sorry Doc, you didn't read her earlier post closely enough. She DID uninstall WMP 9 and could not get it to re-install. That's when I suggested she try deleting any leftover WMP 9 files.

  11. #11
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    Re: Window Media Player

    Franny, if you got an older version to install and actually HEARD some music albeit momentarily, I really think there's a problem with that burner installation and setup. I don't know what software got installed at that time, but is it possible to get the tech who did it to take another look at your machine? I don't think, at this point, that the problem lies with WMP.

  12. #12
    Uranium Lounger
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    Re: Window Media Player

    <center>
    <hr>another program installation was not complete.You must restart your computer to complete that installation before upgrading windows.Click cancel, restart your computer and then try re-installing WMP 9 series again.<hr>
    </center>
    I assume that you have restarted your computer since you wrote this and thus, that installation, whatever it was, must have completed itself on that reboot. If that was a direct quote of the error message, were you really trying to upgrade Windows ??? I'm wondering if WMP9 is compatable with Win 98 ???

    At any rate, have you contacted the person or business that installed your CD/DVD burner and told them of your problem ??? If it started after they installed the drive, was it right away, or did it take some time to show up ??? If it occurred the first time you tried to use WMP after the installation of the drive, then it is a pretty safe bet the it has something to do with that installation. I know that this can be difficult to recall, but it will help you to get this solved if you can. Another issue might be the age of the system hardware and it's ability to support the CD/DVD drive. I'd start with a call to the tech and see what he says. After all, he's got your <img src=/S/money.gif border=0 alt=money width=17 height=15> and you've got a problem that might be of his doing. If you can't recall exactly when it began or want to explore other possible fixes just holler and we'll try to help. It sounds like you know your way around a keyboard and mouse, so I won't bother asking again if you deleted something you should have uninstalled. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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  13. #13
    Uranium Lounger
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    Re: Window Media Player

    I did Al. I just wanted to be sure she hadn't reinstalled it and then deleted those files. She seemed to be installing and uninstalling and reinstalling so I wanted to be sure that she was sure. Or something like that. <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15> Anyway, thanks for keepin' me honest. <img src=/S/wink.gif border=0 alt=wink width=15 height=15> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
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    Re: Window Media Player

    Hi guys, thanks a lot for your help. I contacted my technician and first of all he had me download all updates from MS Windows which I hadn't done. He thought it would solve the problem. Then because my CD music opened WMP and I never had that before, my music would automatically start, he had me change something and when I tried my music it froze up again. I called him back and he will be here tomorrow to look at it. Thanks for suggesting that, I was kind of hoping I could do it myself in case he charges me for coming here. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

  15. #15
    Uranium Lounger
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    Re: Window Media Player

    I wouldn't think that he would charge you if you have not been able to play music CDs since he installed the drive. That is one of the basic functions of the drive that a tech who is being paid should check as part of the installation. If it didn't work after his installation then it's his responsibility to make it work.

    On the other hand, if it was something you did or didn't do then he would be entitled to a fee for a house call (you have someone who makes house calls ???) if he resolves th problem while he's there. If there is some question as to who did what when, it would be in his best interest to get it right for no charge to keep a good relationship with you for the future. Let's just hope it's something simple and that you will be <img src=/S/groovin.gif border=0 alt=groovin width=21 height=21> to some good tunes by tomorrow night. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> Let us know what the solution was if you could. The information may be useful to someone else later. Thanks <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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