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  1. #1
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    Portable Printers

    I work with a group of folks who travel. For printers, we are currently using HP DeskJet 450s, and are having a lot of problems.

    Since the folks are not networked when they're on the road, we started out using Belkin switchboxes. Quickly gave up on those. Now, the printers are connected via parallel port cables. The problems:
    > Not printing. Period. No error messages or blinking lights. Just nothing.
    > Printing gibberish.
    > Printing part of a multipage job, then quitting mid page or switching to gibberish. Again, no error messages.
    > Not picking up the paper, feeding sheets without printing, or jamming.

    Does not appear to matter if it's when the machines are first connected to the printer in the morning, or after they've been running all day. In short, the folks using the printers never know what it going to happen when then send something to the printer (mainly Word and Excel). Some of them carry the old DeskJet 340s to use in a pinch, when the newer ones croak.

    Our IS people have told us we're on our own as we don't pay them for "maintenance" on the machines. But if we buy something new, they have to bless it and install the drivers.

    Any ideas, or suggestions for replacement machines? I don't travel myself, but have been assigned to figure out a solution by my boss.

    Thanks!!

    George

  2. #2
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    Re: Portable Printers

    I have to wonder if the print drivers are loaded properly since there isn't any activity displayed by your printer or any feedback to your computers when the command to print has been issued! So my first activity would be to uninstall the HP450 and reload it again using the disk that came with it or downloading the drivers necessary for the operating systems involved.

    Good luck! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>


    "Peace begins with a smile. "-- Mother Teresa

  3. #3
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    Re: Portable Printers

    I believe it's at least partly a driver issue as well. However, we, as users, are locked out from doing any type of driver maintenance or even the capability to determine the driver version. Our IS area says since they didn't pay for the printers (they came out of our department budget), we're on our own. They don't have "time" to check the drivers. Essentially, we're screwed as far as any driver update issue is concerned.

  4. #4
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    Re: Portable Printers

    Someone should complain very loudly to the IS (or higher) management that if they are not going to support you they should at least give you temporary rights to be able to debug and correct the problem.

    Joe
    Joe

  5. #5
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    Re: Portable Printers

    Goodness, are you all working for the same company?? I have to agree with Joe that someone "higher up" needs to be clued in to your problem and give you the help you need to solve it, whether that means permissions to access the print drivers or the IT Dept. taking care of the problem for you!! <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15> And good luck with this one!!


    "Peace begins with a smile. "-- Mother Teresa

  6. #6
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    Re: Portable Printers

    Higher ups are a major part of the problem. We (folks in my department) carefully pick and chose the battles we fight, since if we push too hard on too many things, response becomes worse. I'm just thrilled they gave me "permission" to spend my department's money without much interference from them. So far. We don't have the new drivers installed yet.

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