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  1. #1
    dsurkin
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    Outlook stopped faxing with cover pages

    I can fax from Outlook 2000 (Win 2K) without a cover page, but once I enable a cover page the fax stops with an error message that simply says:
    The Fax transport service failed to deliver the message to this recipient
    Sometimes I get this message:
    The recipient has been deleted or has no e-mail address.
    But I know for a fact that there is a valid fax number for that recipient.

    I tried posting to the MS news group, but Russ Valentine, the resident fax expert, says he never saw this before.

    The only thing I can think of is that I installed the efax.com fax viewer (efax messenger), but I cannot remember whether I had tried to fax with a cover page before I had installed that viewer or not.
    Efax Messenger did not come with an uninstall feature, so I cannot see what changes, if any it made to the Registry when it installed itself.

    Thanks to anyone who can help.

  2. #2
    Platinum Lounger
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    Re: Outlook stopped faxing with cover pages

    if Russ doesn't have an answer, no one does. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    it's most likely something from efax, it now installs send options and might be hijacking the coverpage, or trying to.

    My suggestion would be to use word for coverpages if you must use a coverpage.

  3. #3
    dsurkin
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    Re: Outlook stopped faxing with cover pages

    Thanks. I sent a request to efax tech support, but so far they've just sent me a generic reply on "how to fax" (duh!). This is a shame, because efax offers a local phone number for only $10/month to receive my faxes and forward them to my e-mail address. I'm real sorry they didn't choose to use a standard file format instead of a proprietary one.

  4. #4
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    Re: Outlook stopped faxing with cover pages

    don't be so hard on them... yet. at least not until you know it is their fault. are you using the plus software or the older version?

  5. #5
    dsurkin
    Guest

    Re: Outlook stopped faxing with cover pages

    I'm actually just using their "microviewer." It's the current version that I just downloaded yesterday. I tried uninstalling it, following directions on the web site, and I still had the same problem. My guess is that it's not their problem, but some crazy interaction on my machine. I've already tried the repair function of Outlook 2000, and that didn't fix it. I'm at a complete loss.

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