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  1. #1
    Star Lounger
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    Truncating subject lines with Exchange Server

    We are using a new Help Desk product that grabs emails from a mailbox and creates calls within itself.

    One limitation of this system is that, it if the subject of the email is more than 80 characters, then the import fails and the call is lost. Unfortunately the vendor is not able to solve this at present.

    Does anyone know how we could use exchange to check the mail coming into the box and if the subject is >80 characters copy the subject to the body and then truncate the subject?

    Have tried to do this with outlook but it is too late in the process (mail is grabbed before it gets recognised as arriving in the mailbox?)

    To make it harder we are running Exchange Server 5.5 sp4 ( & outlook 2003), and to recognise the correct mail sender, the mail can not be forwarded.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Truncating subject lines with Exchange Server

    In the past, Microsoft has posted a VBScript solution to tack disclaimers onto messages (see How to add a disclaimer to outgoing SMTP messages in Visual Basic script--for Exchange 2000 and 2003, though). Perhaps there is a similar entry point on the way in to the message store?

  3. #3
    Administrator
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    Re: Truncating subject lines with Exchange Server

    You can look at Exchange Server 5.5 Technical Library and Where to Go for Help with Exchange. The latter article has several links that are no longer valid but does have links to other sites that have a wealth of Exchange information. You could also try Google search of MS news Groups to search the MS Exchange Groups.

    Joe
    Joe

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