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  1. #1
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    Sygate vs AOL -- AOL loses.

    The saga continues!

    Today we downloaded Sygate with the intention of it replacing Norton Firewall, to enable us to do some port forwarding so some security cameras can be accessed remotely. (It's not much to ask, is it?!).

    However, once installed does NOT play nicely with AOL 9 (1 Mbps, ADSL), even if you allow every program which comes up with a message. The AOL connection will hang somewhere within the 6 steps that it needs to connect.

    If you change from Normal to Allow All on the Sygate Security tab (and reboot for the n'th time), it just about works, but changing the Sygate Security setting back to Normal causes the AOL connection to be dropped.

    The only reliable way of connecting is to remove Sygate entirely -- a bit annoying when you've just spent $70 on it (not ME you understand, but you get what I mean).

    Is there anyone who has both Sygate Personal Firewall Pro and AOL running on their PC?

    I'm just off to look through forums and support information, and will be trying again to get this wretched environment working tomorrow...

    Thanks

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

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  2. #2
    Uranium Lounger
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    Re: Sygate vs AOL -- AOL loses.

    John,

    Don't know if this will help, but it could have something to do with a setting that allows connections to exist for a set period of time. I found this... "But Sygate offers a feature ZoneAlarm doesn't have. In addition to specifying the exact IP addresses and ports a program may use to communicate with the outside world, you can limit when the program may do so, and for how long. For example, you can set Personal Firewall to allow a chat program online for only an hour each day."
    here.
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  3. #3
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    Re: Sygate vs AOL -- AOL loses.

    ZAPro (but not the free version) allows you to establish rules to filter packets the way you want. You can establish rules using four attributes:

    1. <LI>Source and/or destination IP address
      <LI>Source and/or destination port number
      <LI>Network protocol/message type
      <LI>Day and Time
    Source and destination addresses can be specified in a number of formats, including a single IP network address, a range of IP addresses, a subnet description, a gateway address, or a domain name.

    Source and destination ports are used only for network protocols that use ports, such as UDP and TCP/IP. ICMP and IGMP messages, for example, do not use the port information.

    Network protocols can be selected from a list of common IP or VPN protocols, or specified as an IP protocol number. For ICMP, the message type can also be specified.

    Day and Time ranges can be applied to a rule to restrict access based on the day of the week and the time of day.
    Bill (AFE7Ret)
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  4. #4
    Uranium Lounger
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    Re: Sygate vs AOL -- AOL loses.

    I wasn't knocking ZA or it's capabilities. John's question was about AOL and Sygate working and playing well together. If his friend spent $70 to buy Sygate's product, it's unlikely that they want to buy ZAPro to resolve this issue. But as always, your information is valuable and informative. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>
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  5. #5
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    Re: Sygate vs AOL -- AOL loses.

    And I was not being defensive (I like ZAP but don't own stock in it!) - still, with AOL being so big, it is not likely Sygate would not ensure compatibility. However, a quick search on Sygate forums for AOL does show a lot of issues.

    Having said that, I would certainly blame AOL and not SPF - as AOL is as bad as Microsoft and Symantec for establishing their own "Standards" and expect everyone else to follow.
    Bill (AFE7Ret)
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  6. #6
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    Re: Sygate vs AOL -- AOL loses.

    I couldn't agree more........ on the compatability issue or on the heavy-handed approach of the "Big 3" !!! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
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  7. #7
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    Re: Sygate vs AOL -- AOL loses.

    John,

    I've been poking about and found some info on this that might help you troubleshoot the problem. Unfortunately, there isn't much available on this issue. As Bill pointed out in his last post, it isn't in Sygates interest to not be compatable with AOL so it must have to do with AOL. That said, here's what I've found (in no particular order or sensible format).

    "From what I know:

    1. The AOL software is specifically coded to use TCP ports 5190 and 11523 when establishing its connection over TCP.

    2. The ability to send/retrieve email from the AOL website requires TCP ports 80 and 443.

    3. The AIM software is capable of using *any* port. IOW while its default is TCP port 5190 it can be easily configured to use something else.

    The AOL AIM software may be easily configured to use a port other than the default of TCP 5190 and it is because of this ease that those who specifically look to lock/prevent the use of AOL AIM often find great difficulty to do so. Other than to block access to the IP addresses associated with the authentication server(s)."

    Came from here.

    It worked great, but didn't allow me to sign on AOL. It kept saying it is requesting a ICMP packet to a wrong address. It also kicks me off my broadband connection, and renders me unable to use it at all. The only remedy for this, is restart the computer.
    Came from here"]http://www.download.com/3302-10435_4-10238...pn=1&fb=2">here[/url].

    And you might find what's here about the log files of interest.
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  8. #8
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    Re: Sygate vs AOL -- AOL loses.

    Thanks, folks, for your replies!

    Unfortunately, taking the matter forward rather hinged on the technical support chap for the device we are trying to "see" from a remote IE connection knowing what he was talking about, and being familiar with software firewall port forwarding in the AOL environment... Which he isn't, it now transpires.

    The fact that we couldn't get AOL to connect if Sygate is installed put us one step further back!

    I discovered this afternoon that if we enable the (currently disabled) Norton firewall that I found to my surprise on the PC, then we cannot talk to the other two PCs on the local network! How did they get to that situation, I ask myself?! Back to the Symantec Technical Support/Help info/etc...

    So as a bypass to all this attempted faffing-around in software, the ADSL modem is to be swapped out for an ADSL modem router (one that AOL supports!), so that the port forwarding can be "done in hardware". That's another
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  9. #9
    Uranium Lounger
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    Re: Sygate vs AOL -- AOL loses.

    If had been anyone other than you, John, I'd have asked them to post back when they got a real internet connection !!! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
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