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  1. #1
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    send problems (Outlook 2000)

    I can receive mail, but not send it from Outlook 2000 after switching from DialUp to Comcast cable. The Outlook error msg says "Unable to connect to server (Account: 'ComCast', SMTP Server: 'smtp.comcast.net', Error Number: 0x800ccc0e)."

    I set up Outlook just like Comcast's FAQ says to do. Neither Comcast nor Microsoft will give me any support.

    Can anybody help?

  2. #2
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    Re: send problems (Outlook 2000)

    I just discoverd that if I generate an Email IN outlook it goes out fine. But I cannot Reply to Emails.

    The ones I am trying to Reply to were sent to a subsidiary acct. that are then forwarded to my main acct. ????

    This is a common means and one Woody sez to use to prevent spam etc.

    Why would this be happening??

  3. #3
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    Re: send problems (Outlook 2000)

    "The Knowledge Base (KB) Article You Requested Is Currently Not Available"

    no such article ....

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    Re: send problems (Outlook 2000)

    Here is help from Microsoft KB, there could be many things that can cause this type of error message <!mskb=813514>Microsoft Knowledge Base Article 813514<!/mskb>... if you have a firewall, I would look there first! Good luck in finding the correct one... trish

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    Re: send problems (Outlook 2000)

    sorry... a 1 got placed in front... I fixed the link...

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    Re: send problems (Outlook 2000)

    Thanks, but nothing in that article seems to apply. e.g. I don't have a router, AFAIK I don't have a firewall, and the other things don't seem involved either.

    Why would it work with dialup but not on cable?

    And why can I send 'original' Emails but not Reply to any Emails forwarded from a subsidiary acct. or not???
    (I checked, and I can not reply to 'original' Emails that I send to myself.....)
    What would any of that have to do with the server connection?

    ALso Comcast sent me a message when I contacted their "tech support" (it bac=sically tells me to go to hell) - I replied to it, but that reply will not go out either....

  7. #7
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    Re: send problems (Outlook 2000)

    How many accounts do you have set up in Outlook?

    If you just have the one account, then you might want to re-create it.

    If you have other accounts, it is possible that Outlook is trying to send using one of those. Change the identity information for those accounts to match your Comcast account. In particular, I believe it is on the first tab in OL2K, your e-mail address (not your username to retrieve mail, but the one that ends up in the "From" information) may need to be changed in order for Comcast to let you send a message on that account. Also check the outgoing server information for the account to make sure it matches what Comcast requires.

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    Re: send problems (Outlook 2000)

    isher - Thx - yes I have several Email accounts - including the old ones on dialup. Let me see if I understand what to do. re the Email address on the From acct.: If I send an Email to myself from inside OL2K this will be the Email address that it appears the msg is coming from, right? Let's say it is x@y.com

    Then I go to each of the other Email accts that OL2K is checking (using Tools/Accounts) - open each one and change the Email to x@y.com -- is that right? And that's the one that says "Email Address" not the one that says "Reply" right? (the latter is blank now).

  9. #9
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    Re: send problems (Outlook 2000)

    Yes, you can ignore the reply, unless you want it to be different than the From address.

  10. #10
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    Re: send problems (Outlook 2000)

    Thanks! That was it.

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    Re: send problems (Outlook 2000)

    I spoke too soon. Several msgs went out -- but only once. I've been struggling with this all day and can't get any Replies to go out. I can recieve msgs, and originate new messages but cannot reply -- even when I completely recreated the Email acct. AND the replies don't work even when I use the new comcast Email acct.

    Outlook Express has the same exact problem.

    What could be going on?

  12. #12
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    Re: send problems (Outlook 2000)

    Still the original error message? You could try searching that code at Microsoft.com and on Google/Google Groups and see if anything useful comes up.

    If smtp.comcast.net is refusing you a connection, the only reason I can think of, other than the identity which you already changed, is that it is not recognized as originating from in-network. Since you can originate new messages perfectly fine, it's difficult to imagine how replies would take a different path. Do you have more than one network interface on your computer, for example, wired and wireless, or wired and VPN, or wireless and VPN? If so, see if disabling the extra ones helps at all.

    And see if you can forward rather than replying, at least for the moment. <img src=/S/sad.gif border=0 alt=sad width=15 height=15>

  13. #13
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    Re: send problems (Outlook 2000)

    You also could set up Outlook to authenticate to the server. This will bypass any problem with Comcast thinking you're not on its network. On the Server tab, check the box at the bottom ("My server requires authentication") and keep the default settings. Does that help?

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