Results 1 to 12 of 12
  1. #1
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    General Protection Fault

    Hello,

    I have a Toshiba Satellite 2100 portable computer with windows 98 installed on it.
    When I start it up and get to the desktop I sometimes get a GENERAL PROTECTION FAULT error from EXPLORER in USER.EXE. (something like that)
    I'm wondering if I could (and also how) reinstall explorer or part of the system without having to reinstall the whole thing.
    I'm hoping to avoid formatting the HD and reinstalling because portables often use proprietary hardware and I don't have any CD's (the guy who asked me to check his portable got the computer second hand and doesn't have CD's either).

    Thanks in advance for any hints or tips.

    ----------------------
    Nic

  2. #2
    Plutonium Lounger
    Join Date
    Oct 2001
    Location
    Lexington, Kentucky, USA
    Posts
    12,107
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: General Protection Fault

    Not sure what you mean when you say you don't have CDs. If you DO have the Windows 98 CD you could try an "over-the-top" reinstallation of the OS to see if that might fix whatever could be corrupt and causing the GPF. I'm assuming that Explorer is the Windows core and as such, I don't know of any way to re-install just Explorer, other than an OS reinstall. Wait a sec and see if any other Loungers have any ideas.

  3. #3
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    What I mean by NOT HAVING THE CD'S is that I don't have any software for any proprietary hardware that the portable might be using though I do have the windows 98 SE CD.
    I wasnt sure either if it was in win98 or XP (haven't touched win98 in a couple of years now) but I know there is a utility we can run and install specific files (when you know the exact name and directory).
    Since Explorer is a regular EXE file, we should be able to reinstall it, the computer itself had a couple of viruses wich I got rid of.
    Thanks for the help, I will wait a while to see if anything else shows up.

  4. #4
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Melbourne, Victoria, Australia
    Posts
    5,016
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    The type of error to which you allude (GPF - Explorer - USER.EXE) could stem from just about anywhere, since there are so many potential dependencies involved here. Reinstalling just a single .EXE might solve the problem, but I wouldn't hold your breath. I'd go with Al's suggestion of an "over the top" reinstall, which is the closest thing you'll get to a "Repair Windows" action in such a case.

    Alan

  5. #5
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    Hi Nic:
    See if the discussion at http://www.annoyances.org/exec/forum/win98/t1034746140 helps.

  6. #6
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    Thanks Phil, the problem I encountered was with the shell EXPLORER.EXE but I think the computer tries to log on to a specific web site and since I don't have a modem on the portable so I can't know for sure so the but I have come across the error message iexplore.exe in user.exe (or something like this) so I will surely look into the solution you just handed out to me.

    Thanks a million, I'll keep you posted

  7. #7
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    You're quite welcome. Just for future reference, the exact wording of an error message is important. It's the only way to search for a discussion or article on the particular error message.
    Cheers,

  8. #8
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    Hello Everybody

    Thanks for all the help... Just posting this to let you know what finally happened...
    It turned out that the computer had 12 different viruses so I removed them with a virus scanner.
    On top of that the computer had 479 spyware so, with the use of two (2) different spyware removers I removed them all.
    Now the computer is working fine and it doesn't give me a GPF anymore.
    I wanted to try all of this before reinstalling or going to more complicated stuff because it makes things shorter and the guy really needed his computer by this week end.
    Thanks you all

  9. #9
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: General Protection Fault

    Just to reinterate Phil's point about posting complete error messages. The message can tell us things that will help to find relevant information on the problem. In hind sight, if we had the error, we might have been able to see right away that it was a virus or spyware issue. Those things have very specific symptoms and as loaded up as that system appears to have been, I'm frankly surprised that it ran at all.

    For future reference you might want to take a look at these posts by KenK and myself on the subject. Glad things worked out for you. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  10. #10
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    Will follow the advice next time I encounter some kind of error message. Actually it was a browser hijack called COOLWEBSEARCH that was part of the problem, I found it using AddAware and finally removed it and fixed whatever it did to the system using GiantAntiSpyware.
    I must say that I was suprised myself to see that the computer ran after all those spyware and viruses, I guess I got lucky LOL.
    <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

  11. #11
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: General Protection Fault

    CoolWebSearch is one of the most persistent and difficult to remove pieces of spyware/browserhijackers out there. GiantAntiSpyware is a new one on me, but if it got rid of it, that's what counts. Just to be sure, I'd download and run one of the removal tools designed just for CWS and it's variants. And thanks for posting back with the results of your efforts. It helps all of us to help you and others. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  12. #12
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: General Protection Fault

    I installed GiantAntiSpyware on my own computer and it detected stuff that had not been detected by either Addaware nor Spybot Search.
    Oh and thanks for the links, the more the information one can get about these spywares the better it is :-)
    Have a nice day

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •