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Thread: AdAware

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    AdAware

    <P ID="edit" class=small>(Edited by IreneLinda on 10-Dec-04 14:39. Added OS information.)</P>Have just installed Adaware (on advice from Loungers, of course!). Did the install tutorial and that went just fine, but I have two related questions:
    - the software found 22 critical items and I quarantined them all. What I'm puzzled about, being new to all this, is how I determine what should and should not be quarantined/ removed. When I quarantined the 22 items, the Lavasoft window with the tutorial I was following disappeared. Why would a Lavasoft site be a bad thing that must be removed?
    - the tutorial suggests keeping items in quarantine and noting if any programs have problems running properly before completely removing the items. I don't think I'll be able to tell which items make which program do what so won't know what to NOT remove permanently.

    Does all this mean that maybe I'm just too technically inexperienced to run such a program? I've just had a major hard drive meltdown and am really frightened about doing something that will mess up this, our business' only computer, again!

    Any suggestions greatly appreciated!

    PS OS is Windows XP SP2.

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    Re: AdAware

    I don't use AdAware because its license does not permit use in an office setting. <img src=/S/sad.gif border=0 alt=sad width=15 height=15> Even for evaluation. <img src=/S/sad.gif border=0 alt=sad width=15 height=15> So I'm not sure what this window looks like. However, if you ever have this question, you can post the details here. Either you could save/export the contents of the window, or copy and paste them, or create a screen shot (e.g., Ctrl+PrintScreen, paste to a Paint window, Save As in PNG format). Folks here may recognize the names of the programs, or could run them through Google.

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    Re: AdAware

    Okay. Thanks, Jefferson. Those are good suggestions. It's about time I got brave enough to try posting screen shots in here again: my original attempts to do so were dismal failures!! I've saved your post so I can follow that steps you suggest for both screen shot posting and cut and paste options.

    Will let you know results by return post next time I try a AdAware clean up. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Linda

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    Uranium Lounger viking33's Avatar
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    Re: AdAware

    Linda,
    Is the tutorial you talk about, the one under "help" show manual?
    Can you run that tutorial again?
    You can always go into "manage quarantine items" in order to restore any of the files in there.
    BOB
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    Re: AdAware

    Hi Linda

    If you run the Help file, the very last topic under Support is the Threat Assessment Chart - TAC, which links to the online database (broken link for me at the moment though). You can use the guidelines in the help file along with the TAC to glean more information on a particular item. I also find Googling for such items usually turns up lots of hits on exactly the concerns I have (many others in the same boat obviously). If you also use Spybot S&D (recommended) there is a lot more "onboard" information available about each item detected.

    Personally, I just let both programs do their thing, and I've never had a problem; but YMMV on that. If a particular program does develop problems, as a result of AdAware's actions, I'd be asking myself if I really want that program on my computer anyway, and whether there's a "clean" alternative available. You can always post such a query on the Software Wants and Finds board.

    Alan

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    Re: AdAware

    IE just shut down on me - again! Scream - I lost the answer I'd just finished keyboarding. Here goes again:

    Thanks everyone for your suggestions. The tutorial is under SSD's Help, but there is no Manual. I maybe need to go back to Doc Watson's earlier links to tutorials for both SSD and AdAware for more detailed help.

    Like you, Alan, I think I'll just let the 2 programs (SSD installed about a week before AdAware, also on Loungers' advice) "do their thing". Why I was concerned is two-fold:
    1. The AdAware tutorial window closed when I quarantined all the critical files identified and that made me panic that I'd removed something I shouldn't have.
    2. Also, OE messages wouldn't download - my server kept killing the connection. I spent an hour on the phone with a very helpful AT&T Worldnet support rep who had me correct the problem with registry changes and then the computer started this morning with a System Configuration window telling me I was starting in "Selective" mode due to changes made to the registry and I needed to change back to "normal" (which I did). So, you see, I worry that all of that happened, too, because I quarantined stuff I shouldn't have!

    Sigh! I know that the computer needs these 2 programs for protection, but having them is making things a lot more challenging for a non-techie, such as I! Maybe they are like all new software: they will need time for me to become conversant and comfortable with them.

    Linda

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    Uranium Lounger viking33's Avatar
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    Re: AdAware

    Linda,
    Do you remember or did you write down what the reg changes were that you made?

    Also, if you REALLY feel that the problems were from things you quarantined, you can click on the "padlock icon" which is the quarantine manager and you can selectively restore the items one by one to see if that cures the problem.
    BOB
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    Re: AdAware

    Bob,

    I know the rep had me open msconfig using Run and the utility came up. I know that I next clicked "disable all", but am not sure (upon trying to reproduce the steps just now) which tab he had me click on before doing so (neglected to write down that one step in my notes). I just remember that there were a LOT of checked boxes so it might have been either the Services or Startup tab. Mind you, each of those tabs has a huge number of checked boxes in them again today!

    I appreciate your suggestion about trying to unquarantine, one thing at a time, to see if anything changes. What's frustrating is the time it takes to check everything out when you're just trying to get something done. A common lament, no doubt!

    Thanks again.

    Linda

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    Re: AdAware

    Linda,
    I think I may be getting confused myself.
    In your other post you said that the tutorial was under SSD help, yet further on under item number one, you said that the AdAware tutorial closed after quarantine?
    It's too bad you didn't note the changes made under msconfig. This isn't REALLY making changes to the registry directly. Did you go into "Regedit" to do anything?
    When that alert came up after reboot, you could have checked a box that said something like "don't tell me about this again, shut up". Msconfig wasn't designed to make PERMANENT changes anyway. It's more like a troubleshooting tool. Services and Startup really should be changed in the administrative tools section, not in msconfig, but that's not the important thing now.

    I think maybe the way to do this would be to restore ALL of the quarantined items, see how it runs, then run Adaware and quarantine one at a time rather than all, in a full speed ahead mode.
    BOB
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    Re: AdAware

    I'm sorry, Bob. Didn't mean to confuse you, but can see how I did! I was incorrect in saying SSD help; in the situation I was talking about with AdAware and quarantine, it *was* the AdAware set up tutorial that closed when I quarantined the Critical items. I like your solution: put everything back and remove one at a time. Would you recommend this even though there are 22 of them?

    Thanks for the info re. difference between msconfig and regedit. No, I didn't touch the actual registry and the reason for my excessive worry, was that I was confusing the registry with msconfig. I feel much better now, thanks - and know how to handle that window that comes up by just telling it to go away for good!

    Here's another related question for you: ran SSD yesterday and one item with 3 subsets came up, I clicked on each of the subsets and each one said it was an "Internet Explorer Security Hole". Was I right to remove them? Should I always do so for items identified as such "holes?

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    Re: AdAware

    Linda,
    --------------------------
    Would you recommend this even though there are 22 of them?

    ------------------------------
    Well, you should use your judgement on what the actual items say or how they are named. If you aren't sure then do one at at time, that way in the quarantined list it will be for just one not a group of items to be restored and you can't be sure which one is the culprit.

    The three items in a subset, I would probably remove them in a group, since they seem related.

    Again, the thing to remember is don't change a GROUP of things that you aren't sure of. Same applies to a group of hotfixes. ( although there haven't been a whole group of those since SP2 )
    BOB
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    Re: AdAware

    Hi Linda

    re: Your last query - I don't know if you have any difficulties doing this with XP, but I would always run Windows Update as a first measure, to try to patch any new recognized security holes via Critical Updates. Then run the other programs and see if their detection lists change. You then really have to use your discretion/ judgement on each entry as Ken suggests, if that's your preferred method of dealing with the items.

    Alan

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    Re: AdAware

    Alan,
    Good advice.

    >>as Ken suggests

    BTW, my name is Bob. <img src=/S/hello.gif border=0 alt=hello width=25 height=29> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    BOB
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    Re: AdAware

    <hr>BTW, my name is Bob.<hr>Might cause a bit of confusion. Mind if we call you Bruce?

    Alan

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    Re: AdAware

    No call me Bob.

    That Monte Python bit is a classic. <img src=/S/rofl.gif border=0 alt=rofl width=15 height=15> <img src=/S/trophy.gif border=0 alt=trophy width=15 height=15>
    BOB
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    Today it is called golf!

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