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2004-12-19, 07:51 #1
- Join Date
- Jan 2004
- London, Middlesex, England
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How does Scheduled Downtime affect a promised Avai
If I promise my customers 99% availability of a service, e.g. Email.
Does Scheduled Downtime affect that statistic?
I was under the impression only Unscheduled Downtime is incorporated into that measurement & scheduled downtime is excluded.
Please advise me what the industry-wide best-practice is.
2004-12-19, 09:41 #2
Re: How does Scheduled Downtime affect a promised
I would say the best practice would be to be clear and explicit about what *your* definition is - if you don't know there is little likelihood your customers would be expected to read between the lines of such a statement.
Personally, I would assume 99% availability would be just that, with the 1% including both scheduled and unscheduled downtime.Leif
On UK time
2004-12-20, 13:50 #3
- Join Date
- Mar 2001
- St Louis, Missouri, USA
- Thanked 1,014 Times in 889 Posts
Re: How does Scheduled Downtime affect a promised Avai
I agree with Leif. It is whatever you & your client decide. But, in general I'd think that 99% would include scheduled and unscheduled downtime.