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  1. #1
    3 Star Lounger
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    How does Scheduled Downtime affect a promised Avai

    Hello,

    If I promise my customers 99% availability of a service, e.g. Email.
    Does Scheduled Downtime affect that statistic?

    I was under the impression only Unscheduled Downtime is incorporated into that measurement & scheduled downtime is excluded.

    Please advise me what the industry-wide best-practice is.

    Thanks,

    BD.

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: How does Scheduled Downtime affect a promised

    I would say the best practice would be to be clear and explicit about what *your* definition is - if you don't know there is little likelihood your customers would be expected to read between the lines of such a statement.

    Personally, I would assume 99% availability would be just that, with the 1% including both scheduled and unscheduled downtime.

  3. #3
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    Re: How does Scheduled Downtime affect a promised Avai

    I agree with Leif. It is whatever you & your client decide. But, in general I'd think that 99% would include scheduled and unscheduled downtime.

    Joe
    Joe

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