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  1. #1
    New Lounger
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    Synchronization and large attachments

    Here is a problem that the stock rules don't seem to be able to help!
    PROBLEM: We have several execs who travel and want to use dialup to check their Exchange accounts using the built in offline folders for syncing mail. The problem comes with large attachments. Just setting the offline settings to ignore emails over x size DOESN'T include attachments, so it takes forever to sync on the road. I could create a rule to move all files with attachments to a non-sync folder, but that would mess up getting all attachments and that is a big problem. They could use OWA, but that would require them to stay logged on for long periods of time which can get very expensive when someone is in Singapore (we are in Texas).

    WHAT THE IDEAL SOLUTION WOULD LOOK LIKE: The ideal solution would check for the attachment size and not sync over a certain user-selectable size, but the body of the email sans attachment would still be synced, so the user knows that they got a large attachment.

    Any suggestions?

  2. #2
    Platinum Lounger
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    Re: Synchronization and large attachments

    will they need to access the attachment when on the road?

    two possible solutions - but both are client side, you need server side.

    one is to use a utility or VBA to remove attachments to a folder on the hard drive and leave the file's address on the mail.

    other is similar - move copies of the mail with attachments to a new mailbox or PF and leave the message in the inbox, but remove the attachment and tag it as having an attachment. if they need the attachment, log in using OWA and grab it.

  3. #3
    jeffhb
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    Re: Synchronization and large attachments

    Hmmmm, Is it me or does this sounds a lot like a user asking for something they just dont need. Why would you need to inform the user that they have a large attachment if they wont be able to access it until they return to the office? Seems to me that if you just move the messages to the Large Messages folder and let them sync when they plug in to the LAN, this way, they only get it when they are able to access it, and not when they are 6000 miles away eating up the companies expense account on telephone calls!!!

    Sorry if this sounds a bit pedantic, but I find it best to stick to the `rules' and not try to deliver the impossible to users when its going to cause you too much work, unless someone knows how to do this without resorting to VB programming that is!!!!

  4. #4
    5 Star Lounger
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    Re: Synchronization and large attachments

    <Attachment> is not your ideal solution, but was developed for our mobile workers. It does at least allow the user to know that they are going to be online for a long time if they take the option to download the big mails. Note that the key to the whole thing is to have the notify message for 'normal' size emails in Inbox. Otherwise the dialogue only tells them which big mails have arrived since last sync. I developed this on Outlook 97 - OL2K has the large mail rule built in but needs to be activated.
    This is not 100% optimum for OL2K but will still work. The user has to synchronise Inbox to get the dialogue - syncing any other folder does not do it AFAIK.
    Equally important is to keep bashing away and tell everyone to minimise the size of attachments, e.g. use WinZip. Jeffhb is right that the danger is that people think you can do the impossible - this method only kludges round a real problem for mobile workers. The real problem is that it's so easy to dump a huge attachment on to a mail carrier that people won't discipline themselves to worry about people who need to use dial up.
    Hope this helps
    Attached Files Attached Files
    Silverback

  5. #5
    Pootle
    Guest

    Re: Synchronization and large attachments

    Have a look at some of the 3rd party products around, like EVO <A target="_blank" HREF=http://www.ericsson.com/evo/>http://www.ericsson.com/evo/</A> - and there are some similar products from USA based companies too - they allow the user to quickly pull down the headers for all their mail items, then select which ones they want to download. That way the user can leave the big ones they don't want, but if they really need a big one NOW, they can still get it.

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