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  1. #1
    Star Lounger
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    Message stuck in outbox (Outlook 2003 SP 1)

    After working properly for ages (more than 12 months) all of a sudden both new and forwarded messages, on clicking "Send" go to the Outbox, display in Italics for a very small fraction of a second then switch to normal font and then refuse to be sent. the icon beside the message looks like an open envelope with a message outside and the message has the date :None. The Outbox folder name is in bold followed by the number of messages in the Outbox shown in square brackets (normally round brackets appear around the number indicating the messages are waiting to be sent).

    I've tried:
    - opening the message and clicking Send again - same result.
    - creating a new message, saving it to draft, opening it, clicking send - it goes to the Outbox but on checking displays in normal font and cannot be sent.
    - forward a message that has been received - same result.
    - uninstalling Outlook and reinstalling it - same result.
    - removed all my add-ins - same result.
    - stopped AVG anti-virus and ZoneAlarm - same result.
    - messages with and without attachments - same result (problem actually started with a message with two Word attachments amounting to 250kB)
    - opening a stuck message in Outbox and clicking forward - "sends" the message to the outbox, header in italics, time/date stamps it, and the icon is a moving envelope, and it goes on its merry way on clicking "Send All" but it leaves the stuck message in the Outbox

    I always Send/Receive manually. And yes, the pop/smtp of the accounts are all setup correctly. They worked just fine about 5 minutes before this problem suddenly started.

    One other strange behaviour - when the main Outlook windows has the focus and no dialogues are opend I hear a boing-boing, boing-boing sound. Open an Outlook dialogue or shift focus to another application and the boing-boing sound disappears. This also started with the stuck message problem.

    After more than 6 hours of trying everything I can think of and the tips I can find on the Web, without success, I'm now <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> and hoping there is a genius or two out there that can point me in the right direction.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Message stuck in outbox (Outlook 2003 SP 1)

    I probably can't solve this one, but I have one question about your description: is the message being sent out AND remaining in the Outbox, or is it just not going out at all?

    And a more general question: any reason to suspect a change on your ISP's end? Maintenance work on the server?

  3. #3
    Star Lounger
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    Re: Message stuck in outbox (Outlook 2003 SP 1)

    Firstly, responding to your questions:

    Is the message being sent out AND remaining in the Outbox, or is it just not going out at all? It is just NOT going out at all.

    Any reason to suspect a change on your ISP's end? Maintenance work on the server? None whatsoever. The problem occurs BEFORE there is any attempt to "Send/Recieve" the message on to the ISP.

    As I described in my early post, an e-mail struck in the Outbox has a head with:
    - an icon which looks like a message outside an open envelope it came in (if ready to send it should be a closed envelope)
    - has a date of "None" (should be date/time stamped)
    - Is in normal font (should be italics)

    If I select a stuck message in Outbox, right click it and from the right click menu select "Forward", the message is opened, has the recipients' addresses already in the relevant address fields and then immediately click send (without changing it in any way) it appears in the Outbox as a normal message waiting to be sent, ie the "should be's" above are all true, and the clicking "Send/Receive" on the Toolbar sends the newly forwarded message on its way BUT NOT the stuck message.

    Addition info:
    - this behaviour occurs regardess of whether the addressee's (indented recipient) e-mail address is in the To: or CC: or BCC: field.
    - I can repeat the above very consistently.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Message stuck in outbox (Outlook 2003 SP 1)

    I hadn't noticed this part before:

    > when the main Outlook windows has the focus and no dialogues are opend I hear a boing-boing, boing-boing sound

    That's troubling. Perhaps try an online scan (e.g., http://housecall.trendmicro.com/) to confirm that your computer hasn't contracted any strange viruses.

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