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  1. #1
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    Keyboard not responding

    I recently moved my old PC to another room for my children to use, after purchasing a new PC. Even prior to moving the PC there were several occasions when it was a bit finicky during boot-up where I would have to reboot due to the keyboard not responding when the sign-on screen was available. Now, the keyboard does not work at all, and I don't believe that it's the keyboard itself. I have swapped it out with another good keyboard with the same results. Also, when I use a USB keyboard, it works, but not until I get the windows sign-on - I can't get into the setup or BIOS settings to see if something isn't set correctly with the ports. I also did not see any warnings on the Device Manager screen.

    Any ideas?

    Thank you!
    Don Liebman
    San Diego, CA 92115

  2. #2
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    Re: Keyboard not responding

    Hi Don. First of all, I think we all need a bit more information. Is it a PS/2 keyboard? Wireless? Just a generic one, or a multimedia one?
    What version of Windows are you running? (assuming you are running Windows of course!) Do you know the make of your machine, or the motherboard type?

    Thanks.
    <font color=448800><font face="Comic Sans MS"><big>Lyra J </font color=448800></font face=comic></big>
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  3. #3
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    Re: Keyboard not responding

    The primary keyboard that I am using with this WinXPSP2 system is a generic PS/2 non-multimedia. I also noticed last night that 2 of the 6 pins are missing on it - is this normal? Prior to moving this system I used a Microsoft PS/2 keyboard (not multimedia). I am not sure of the motherboard make, as it is a home built system that was a hand-me-down from a relative. I can open the system this evening when I arrive home to relay that information.

    My apologies for not including more info the first time around!

    Thanks,

    Don
    Don Liebman
    San Diego, CA 92115

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    Re: Keyboard not responding

    Thanks for the info Don.

    No, having 2 of the 6 pins missing is not normal at all. It's possible that the 2 missing pins have broken off inside the PS/2 socket, and this may be why you're having problems with your other keyboard.

    Can you take a quick look?
    <font color=448800><font face="Comic Sans MS"><big>Lyra J </font color=448800></font face=comic></big>
    <img src=/S/flags/UK.gif border=0 alt=UK width=30 height=18> Ducking the arrows in Robin Hood country <IMG SRC=http://www.wopr.com/w3tuserpics/Lyra_J_sig.gif ALT="No, Admins, no! I'm sorry, okay!" title="No, Admins, no! I'm sorry, okay!">

  5. #5
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    Re: Keyboard not responding

    I will have to check tonight, as the machine is at home. I will follow up with another posting this evening (PDT CA-USA time).

    Thanks!
    Don Liebman
    San Diego, CA 92115

  6. #6
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    Re: Keyboard not responding

    OK. I have looked as best as possible and cannot see any broken pins in the keyboard socket on the back of the PC. The motherboard is a Tyan S2390 Trinity KT. Any other ideas would be very welcome.

    Thanks!
    Don Liebman
    San Diego, CA 92115

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    Re: Keyboard not responding

    Don

    It sounds as though you have a busted keyboard as there should be 6 pins in a PS/2 keyboard. They are fragile things and I have found quite a few broken keyboards at work, usually caused by users yanking them out when moving offices. I should try another one, you can get them quite cheaply now in various sales that are going on or ask a "friendly" IT guy at work to let you borrow one for the night to test out my theory.

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  8. #8
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    Re: Keyboard not responding

    I replaced my keyboard over the weekend, and everything appears to be working 100% now!

    Does anyone know whether there are USB keyboards that work prior to Windows XP (SP2) booting to the signon screen? The wireless USB keyboard that I tried came from a new Dell system, and responds during system load for the new machine but not the one I was having trouble with. Does that mean that I would need a BIOS upgrade (assuming there is a newer version)?

    Thanks!
    Don Liebman
    San Diego, CA 92115

  9. #9
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    Re: Keyboard not responding

    You do not necessarily need a BIOS upgrade. You should look in the BIOS for something similar to 'Legacy USB support' and enable it.

    Joe
    Joe

  10. #10
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    Re: Keyboard not responding

    Joe,

    I found the BIOS setting and turned it on. When I get the chance, I will hook up the USB keyboard again and see if it responds prior to the Win logon.

    Thanks for aiming me in the right direction. <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>

    Don
    Don Liebman
    San Diego, CA 92115

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