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  1. #1
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    DVD Writer Problems In Windows XP SP2

    I recently replaced my CD Writer with a Toshiba SD-R5372 DVD +/- Dual Layer Writer. I am using Verbatim 4X Certified +RW discs and Roxio Easy Media Creator 7. The drive wrote to disc without any problems, but when I tried to read from the disc at a later time using the DVD Writer, Windows refused to read from the disc. In my DVD-ROM Drive I can access the folder tree, but when I try to access a file, Windows Explorer crashes.

    My computer system and Windows correctly identify the drive and its model number. When the drive is empty, Windows Explorer correctly identified the drive as a DVD-RW drive, but with the DVD disc in it identifies the drive as a CD Drive.

    When my lab technician tried installing the drive on another computer running Windows XP, the drive worked correctly and accessed the disc and all its contents.

    I tried writing to a second disc and the same thing happened. I was able to reformat the disc, but only using the manual full format option. When I ejected and reinserted the disc, the same problems occurred. I also tried using Nero Express 6 after unistalling Easy Media Creator, but the first disc could still not be read.

    After consulting my lab where I purchased the drive and another computer consultant, it would seem that this is a software problem. most likely having to do with Windows. I am running Windows XP SP2 on a Pentium IV 2.8 GHZ system that has an 80 GB hard disk that has lots of free space, 512 MB RAM, and an ATI 9600 Pro graphics card with 256 MB of memory. This drive replaced an MSI CD-RW 52=32-52 drive as the master on the Secondary IDE Channel. The slave on that channel is a DVD-ROM drive that came with the system.

    From visiting different forums on the Web, I have come across this or similar types of problems. Solving my problem could thus be of benefit to others. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

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    Re: DVD Writer Problems In Windows XP SP2

    Do you have the latest Toshiba drivers and firmware installed?

    Joe
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    Re: DVD Writer Problems In Windows XP SP2

    Thanks for your interest Joe.

    It is my understanding that all new drives use the standard Microsoft Windows ATAPI drivers. However, I did update the drive with the latest firmware upgrade from the Tosiba Web Site.

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    Re: DVD Writer Problems In Windows XP SP2

    I don't see your drive mentioned in Roxio's list of supported drives . There is an update which may rectify this however. I don't see this drive in Nero's list either, although Nero claims that all drives manufactured since 1997 SHOULD be supported. When you load Roxio or Nero, are they recognizing the drive as a Toshiba SD-R5372 ?
    John
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    Re: DVD Writer Problems In Windows XP SP2

    Thanks for interest John.

    Roxio indeed does not have this drive on its list. However, it does recognize the drive including its model number. I checked this by going into DiscCopy and checking the drives listed there in the 'Copy From' and 'Copy To' windows. Furthermore, the lab installed the drive on a machine running Nero Express 6 and it apparently worked fine. The technician was accessing the file system without any problems.

    The NeroInfo tool recognizes my drive on my system with a full and correct listing of specs. As for the Roxio update, it is currently unavailable. I do have an earlier upgrade, however.

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    Re: DVD Writer Problems In Windows XP SP2

    Good. If the software is recognizing the drive, the next step is to follow the steps listed in <!mskb=321641>Microsoft Knowledge Base Article 321641<!/mskb>.
    John
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    Re: DVD Writer Problems In Windows XP SP2

    Thanks John.

    I read the Microsoft Knowledge Base article you referred me to. It does not really apply to my case. However, there was a reference there to another Knowledge Base article, http://support.microsoft.com/kb/316529, "CD-R drive or CD-RW drive is not recognized as a recordable device."

    I read this article through and looked in the registry at the appropriate key. The value in the 'Value Data' box was"1", the designation for a CD-R drive! I changed this to "2", the value that is supposed to designate a CD-RW drive.

    I reloaded Windows and tried to load my written disc. The same thing happened as before. When the disc is inserted Windows Explorer changes the drive designation from DVD-RW to CD. Again, I wish to reiterate that on another system my drive reads the disc and accesses the files. Still, the fact that the 'Value Data' designation was "1" instead of "2" shows that something is amiss with how Windows views this drive.

    The Knowledge Base articles did mention that third party software can overcome Windows incompatibilities with drives. However, it is sifnificant that Windows XP did not demonstrate any compatibility problems on the other system.

    As for the DVD-ROM drive its 'Value Data' is correctly set to "3" which designates a non-writable drive.

    This is the first significant progress that has been made in this matter. Thank you very much.

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    Re: DVD Writer Problems In Windows XP SP2

    <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>
    First, Explorer changes the description from DVD-RW to CD. Are you actually loading a DVD into the drive, or is it a CD? When I insert a DVD into my writer, Explorer displays the title (or volume name) of the DVD. When I insert a CD, Explorer shows that same drive as a CD Drive. You say that you changed the value in the registry key from a 1 to a 2. This is correct, but how is Device Manager now identifying the drive? As long as Device Manager is identifying the drives correctly, there should be no problem.

    Second, you say that the drive is installed as the Master on the Secondary IDE Channel and the slave is the DVD ROM drive that came with the system. Did you actually jumper the DVD-RW as Master and did you check the jumpers on the ROM drive to see that it was indeed configured as the slave? As well, you should also check the jumpers on the hard drive to see how it is configured on the Primary Channel. Many newer computer systems also use the "Cable Select" jumper on internal drives (the system will automatically detect the drives correctly). BUT, if ANY drive is jumpered as Cable Select, then ALL drives must be jumpered this way. Might be worth checking this out.

    If this all checks out OK, you may want to uninstall the drive from Device Manager, reboot and let the system detect it again. Apart from these suggestions, I'm stumped for now.
    John
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    Re: DVD Writer Problems In Windows XP SP2

    Due to the fact that we are carrying on this dialog, I retried an experiment today. I reformatted the second empty disc, but I have not removed it. Windows now reports that I have a fully bonafide DVd +RW disc in the drive. I have all sorts of specs too. Unfortunately, I do not have any time to pursue this, but I want to give you a full report. I do know that these specs come from a registry key and I think I know which. I would at this point like to ask you to continue. If need be I will reformat the disc yet again to give you the specs.

    I was thinking along the lines of your last reply and along that line you have given me a few more ideas. However, I would like to pursue what I have done now for the moment as perhaps this will give some clue to the problem which I feel is a Windows problem.

    I have to break now and it may not be before Sunday before I can give you the information. I am sorry for the delay.

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    Re: DVD Writer Problems In Windows XP SP2

    No problem. At least you're making some progress.
    John
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    Re: DVD Writer Problems In Windows XP SP2

    Sorry for the delay. I spent several hours yesterday trying to record and analyze the data I was gathering. However, I think the problem has been solved and from an unexpected place.

    At the outset, it appeared that the software problem could be in one of a number of places: With Windows XP, with the writing software, Roxio Easy Media Creator, or with some other software running on my system. The easiest place to try first was the writing software. I proceeded to uninstall the Roxio program and cleaned out the Registry of any remaining entries for Nero, then for Roxio, including those for Version 5, which I had previously used.

    Having completed this task, I then tried the Roxio software and Nero Express (not installed together) without success. My discs were still unreadable. I then made another "clean" installation of the Roxio software.

    What I did not think to do was to try either a new disc or to reformat one of the two I had used. I did this on Friday in preparation for my extensive analysis yesterday. I needed a valid disc so that I could record the specifications Windows would give in a normal situation. Quite by accident, I found that the disc I had reformatted was working properly. I have just tried copying files to the disc and so far everything is OK.

    The instructions on the installation disc of my old writer from a previous system were to install the drive first and then the writing software. If I had to explain what happened here, I had a CD-RW writer that came OEM with my present system. When my lab installed the DVD drive, it removed the CD-RW drive and installed the DVD-RW while the writing software was already installed. By removing all traces of this software, I made a clean install, which meant that the software was now being installed AFTER the drive.

    I want to thank you, John, for your help and advice. Being able to discuss this problem helped shape my focus. The procedures I did yesterday were a direct result of our discussion and they are what hopefully lead to the resolution of this problem.

    I am going to try some more burning to make sure that everything remains in working order. If everything runs smoothly, I will add another short note in a few more days.

    Thanks once again to a fellow Canadian.

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    Re: DVD Writer Problems In Windows XP SP2

    Well I'm happy that the drive is working properly at last. Order of installation is important with many peripherals, and it looks your experience is a prime example. Thanks for posting back.
    John
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    Re: DVD Writer Problems In Windows XP SP2

    I told you that I would try and provide some follow up and I have an update.

    Since last writing, I have been transferring files to the two formatted DVD +RW discs in question. There have been no glitches what so ever, not even Windows Explorer crashing, as has been my experience with using CD-RW discs on my two former burners.

    However, my attempts to format 3 additional discs have met with mixed results. One disc formatted without incident on the first try, but the other two needed several attempts to get it right. In all cases, once the discs were successfully formatted using the 'Full Format' option, I can use them without problems.

    When a format has failed, the drive is listed in Windows Explorer as a CD-Drive. The file in the Roxio Disc Properties window is given as RAW, which is a graphics file type. Windows Explorer gives a notice that the file system is not a readable Windows format. On occasion, the format process has been interrupted with an error message. On such message read as follows: "Format operation on Drive D: failed. Windows reported an error. Error Code = 64."

    I am beginning to think that there is a bug, perhaps in the Roxio Easy Media Creator 7 software. Perhaps the above error message provides a clue. Roxio issued a new update to its program, but due to some malfunction on their site which they know about, the update is presently unavailable for download. However, in the list of fixes, this problem is not listed.

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    Re: DVD Writer Problems In Windows XP SP2

    I'm inclined to think that it's not a software bug. If this were the case, I think that you would have consistent rather than sporadic problems. Have you tried different brands of DVD's? Often a manufacturer will recommend specific brands of discs that will work well with their drives. Obviously, sometimes this is just advertising hype, but in some instances it is factual. Have a look at your user manual to see if any specific brands are recommended. If not, it might be worth trying a few other brand name products to see what happens. If this doesn't solve the problems, it may be that the drive itself is faulty.
    John
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    Re: DVD Writer Problems In Windows XP SP2

    To be truthful, it is a really hard thing to pin down. Before turning to help from the Lounge, I tried to get help from Toshiba Tech Support, Roxio and the lab that sold me the drive. The person at Toshiba Tech Support insisted that it was a corrupted chipset driver caused when I installed Windows XP SP2. Both my lab tech and myself discounted this. My lab tech said not to fool around with this as I could bring down my whole system. I did however reinstall the driver via my computer manufacturer's Live Update utility.

    Toshiba Tech Support did privide me with a list of their approved disc manufacturers, but none of these are available locally. I am using Verbatim discs which are known for their wide compatibility. PC Magazine uses them to test drives. I have never had any problems with them, but this does not guarantee that they are not causing problems now.

    My lab tech put this drive in another system and it worked fine. Even one of the discs that was unreadable on my system was readable on another system in the same drive. So this would seem to discount the disc compatibility issue. However, this "test" was very short and perhaps more thorough testing by my lab would have produced other results.

    Roxio Tech Support provided me with a long "form" reply listing software conflict issues and how to test for them. It could be that some software is interfering with the proper functioning of their software, but it is a long and complicated process. I have not yet got around to it, but have saved it for future reference. If you want I could send you a copy. I might give you some more ideas.

    Once it seemed to me that this was a software issue, I decided to turn to the Lounge. Right now, the drive is working except for the formatting problems. This could just be some quirk. I mentioned earlier that Windows Explorer used to crash on me when I was using a CD Writer and CD-RW discs. Now it is the formatting problems. It would be nice to get to the root of the problem, but that hasn't happened up till now. Perhaps, we need a little more time. The more I use this drive, the greater the chance that some new piece of the puzzle may come up.

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