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  1. #1
    5 Star Lounger
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    Can't remove item

    I'm trying to remove an item from the device manager, but I can't. The item is from a satellite install a long time ago. When I try to remove it it says "Failed to uninstall the device. The device may be needed to boot up the computer".

    My internet connections seem to hesitate, possibly not sure which way to get the data from. I have to often hit return several times to get a page to show, but once it connects to that page it comes fine. Yesterday I installed a new NIC and it seems to help "some", but there is still a problem.

    I deleted several lines from the registry and rebooted, but there are more entries and wasn't sure which ones to delete.

    --KZ
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  2. #2
    5 Star Lounger
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    Re: Can't remove item

    Here's what it says when trying to remove.

    Also, this is on a Windows 2000 PC.

    Thanks!
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  3. #3
    Gold Lounger Rebel's Avatar
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    Re: Can't remove item

    I don't have W2K but some procedures are similar in WXP.

    1) Is there any software associated with this device which may have to be removed?
    2) Can you simply physically remove the device?
    3) Have you used the Add/Remove Hardware Utility?
    4) Can you DISABLE the device in Device Manager
    5) Can you create a new hardware profile, excluding this device?
    John
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    Never Regains Its Original Dimensions

  4. #4
    5 Star Lounger
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    Re: Can't remove item

    Edited by <!profile=StuartR>StuartR<!/profile> to reduce the size of the picture

    Hmmm, no suggestions?

    I have attached two files showing two registry keys that I found related to it, but it won't even let me delete them from the registry. Isn't that strange?

    --KZ
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  5. #5
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    Re: Can't remove item

    Also edited by <!profile=StuartR>StuartR<!/profile> to reduce picture size

    And the other file...
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  6. #6
    5 Star Lounger
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    Re: Can't remove item

    No software at all installed, nor anything on the drive with that word even.
    No hardware on the box associated with the entry.
    The device is already disabled.
    Tried removing device with add/remove and it wouldn't allow me to.

    ????

    --KZ

  7. #7
    Gold Lounger Rebel's Avatar
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    Re: Can't remove item

    Was this device an actual physical device installed in the box (or attached to the box) at one time?
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  8. #8
    5 Star Lounger
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    Re: Can't remove item

    Yes, it was physically installed in the PC.
    I don't have it any more though. So I can't put it back in to install, then uninstall.

    --KZ

  9. #9
    Plutonium Lounger
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    Re: Can't remove item

    Don't have a W2K machine to play with right now, but how 'bout in SAFE mode?

  10. #10
    Gold Lounger Rebel's Avatar
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    Re: Can't remove item

    OK. First I would try Al's suggestion.

    If that doesn't work, go to device manager. Click on View and select Show Hidden Devices. Is there anything there that resembles or is associated with the device? If so, try uninstalling this and then try to uninstall the device itself. This may also have to be done in Safe Mode.

    If this doesn't work, some piece of software may be running that is trying to access the device. Download and run Autoruns from Sysinternals. This utility will display everything that is run at start up. (you don't have to install it - just double click on the "autoruns.exe" after you unzip the download). If you see anything recognizable there, then uncheck it, reboot and try to uninstall the device again.
    John
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    Never Regains Its Original Dimensions

  11. #11
    5 Star Lounger
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    Re: Can't remove item

    I did the show hidden. There are several other items that I don't know what they are. Should I delete these?

    I also ran that file and everything looked normal.

    --KZ
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  12. #12
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    Re: Can't remove item

    The Wan Miniports are associated with the Skyblaster. I think you can safely delete these.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  13. #13
    5 Star Lounger
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    Re: Can't remove item

    OK, tried that, but I couldn't delete them either.
    So...I booted into safe mode and tried, no luck. I even went into the regestry and tried to delete those two areas, still wouldn't let me.

    Grrrr. now what? <img src=/S/crybaby.gif border=0 alt=crybaby width=15 height=15>

    --KZ

  14. #14
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    Re: Can't remove item

    <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> - I'm running out of suggestions. OK - in Autoruns, click the View menu and Hide signed Microsoft Entries and Show Services. Do you see anything here related to Skyblaster or Miniport?
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  15. #15
    Gold Lounger Rebel's Avatar
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    Re: Can't remove item

    Do you see "SmaServ.exe" anywhere in Autoruns ?
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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