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  1. #1
    Lounger
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    Outlook Email Woes (2000/SP-3)

    We have a user who intermittently cannot receive email, and both Microsoft and our I.T. staff are stymied by the problem. She receives email from potential customers, so it's extremely important that she gets them. Unfortunately, there's no way of knowing which "potential" customers she is not receiving inquiries from. I sit 10 feet away from her, and sometimes she will get my emails, and sometimes not. Other people in the building can get an email from her, but when they hit "Reply" they get a "User not found" error message. Any ideas what the problem might be? Pretty sad that Microsoft can't figure it out. This user can do nothing but sit around and hope that the problem will just go away at this point, and that just doesn't seem right. Any direction anyone here might be able to provide will be greatly appreciated.

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Outlook Email Woes (2000/SP-3)

    Are you using an email server such as Exchange?

  3. #3
    Lounger
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    Re: Outlook Email Woes (2000/SP-3)

    We use internet e-mail (go to IP address and check in). Thanks for your post!
    I need to correct the Version Info. This person's Outlook is 2000, SR-1, 9.0.0.4527.
    These numbers mean absolutely nothing to me but, perhaps, therein lies a little clue!

  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: Outlook Email Woes (2000/SP-3)

    So there are multiple users accessing the same (internet-based) mailbox?
    Or do you each have separate mailboxes?

    If a single mail box, is it used for collecting all emails for your company - i.e everything addressed to *@company.com?

  5. #5
    Lounger
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    Re: Outlook Email Woes (2000/SP-3)

    We all log onto same: https://webmail.company.de, enter our user name and password. I just learned that other people have had emails disappear into thin air, and that our German h.q. has turned off some of the spam filters on the server (another clue, I hope). Thanks, again.

  6. #6
    Plutonium Lounger Leif's Avatar
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    Re: Outlook Email Woes (2000/SP-3)

    OK, so everyone seems to have their own mailbox.
    You probably need to find if there is some pattern, for example from a specific customer, or with specific words in the mail. If you can isolate a repeatable example, the mail-server logs should give you a clue if you can track it from arrival to disappearance. It sounds as if it is more a server issue than an Outlook one.

    Do you know what email server software you are running?

  7. #7
    Lounger
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    Re: Outlook Email Woes (2000/SP-3)

    We use Microsoft Exchange.

  8. #8
    Platinum Lounger
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    Re: Outlook Email Woes (2000/SP-3)

    From what you've said so far, I understand as if your German HQ has Microsoft Exchange 2000 (or possibly Exchange 5.5) which you access through webmail. Have you asked the German HQ to delete and recreate your colleague's mailbox? HTH
    Gre

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