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  1. #1
    3 Star Lounger
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    Outlook 2K attachments losing file extensions (Outlook 2000)

    I have a user who has Outlook 2000 and it connects to an Exchange 2003 server. He has noticed that sometimes Word attachments (that's all he's received) come in missing the extension and thus will not open until given a .doc extension. Has anyone ever heard of this strange phenomenon? The Word docs are all coming from within the organization, not from the Internet or outside the organization, so supposedly the message is just traversing the LAN. He is the only person that has said anything about this happening so I'm assuming he's the only one that is experiencing this. Any ideas or thoughts would help. Thanks.

  2. #2
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    Re: Outlook 2K attachments losing file extensions

    Is there any way that you can get him to have the "guilty party" send him something like an Excel file - in case the extension is missing there as well? It can be acompletly blank file. This could help us get a clearer idea of what may be at fault. HTH
    Gre

  3. #3
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    Re: Outlook 2K attachments losing file extensions

    The only problem with doing this is that not every Word doc sent as an attachment loses its .doc extension, so the Excel file idea might not work. Do you think it could have something to do with the length of the filename or the path to the file?

  4. #4
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    Re: Outlook 2K attachments losing file extensions

    Conceivably. If there is a length issue, could it even be something to do with spaces? Do you have a heterogeneous (i.e. partly non-MS) network?
    Gre

  5. #5
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    Re: Outlook 2K attachments losing file extensions (Outlook 2000)

    Any of the senders using a MAC version of Word and sending the files?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
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    Re: Outlook 2K attachments losing file extensions

    I occasionally receive files which have lost their extensions, I usually assume that they come from inexperienced users who have deliberately saved the file without the extension, not knowing that Windows becomes incapable of recognizing the file type. Or possibly they have munged file associations on their machines due to meddling. I have never tried to track it down further; the few users I have quizzed about it give me blank stares and ask me what I'm talking about - not exactly conducive to analysis. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -John ... I float in liquid gardens
    UTC -7DS

  7. #7
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    Re: Outlook 2K attachments losing file extensions

    Some may have the extensions turned OFF and may not appear in the attachment, is a possibility.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
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    Re: Outlook 2K attachments losing file extensions

    Forget about the file path being too deep. The files they are sending are all on their C: drive so I doublt that's the problem. Also, none of them are using Word for Mac. I think I'm going to try upgrading Office 2K to the latest service release. Someone else found a MS KB article about rtf files losing their extensions when sent via email and moving up to the latest service release fixed it.

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