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  1. #1
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    How to - inhibit failure reports (xp)

    (I've searched "fail, report, details, error" and can't find any references that satisfy)

    Is there any way at all to inhibit Word's annoying (to me) habit of going through the look-at-me-I'm-clever business of recovering from errors?

    From time to time Word crashes, and since I have a dozen or so templates in my startup folder, I have to wait while Word painstakingly recovers them all, announces that is has recovered them, and then presents me with a list of templates that I might elect to save. This after saying yet again that I don't want Word to report its naughtiness back to Microsoft.

    My startup templates are copies from my production folder; reinstallation is a snap for me. I couldn't care less if the startup got corrupted. I trust Word's recovery after failure less than I do Word's performance immediately before the failure.

    I'd like to go back to the old-fashioned message that said something like "Ooops!", without Word assuming that I'm a nephyte word-processing clerk.

    Has anyone found a way to permanently disable this feature?

  2. #2
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    Re: How to - inhibit failure reports (xp)

    You can clear the check box Save Auto Recover Information in the Save tab of Tools | Options. But this is an all or nothing setting - if you crash, you will lose the document you were working on too.

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    Re: How to - inhibit failure reports (xp)

    > Save Auto Recover Information in the Save tab of Tools | Options

    Thanks, Hans, but that's already cleared.

    I have a policy of saving my work just before a major change (Alt-F, S) and saving my work immediately after a change that has worked (Alt-F,S), so that i take saving my work as my responsibility.

    That's mainly whi I've never liked Word taking care of recovery - I'd rather go back to my last known GOOD copy, than struggle with a recovered copy that probably had corruption that caused the failure in the first place.

    The thing I'm trying to disable is the panel that comes up on the Left-hand side after failure, with a list of one or more files that have been recovered (It says something like "Check the ones you want to save" or similar).
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    Re: How to - inhibit failure reports (xp)

    I'm sorry, if clearing AutoRecover doesn't work, I don't know what does.

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    Re: How to - inhibit failure reports (xp)

    You might try, cleaning out ALL of the "temp" files that are in the folder(s) that was in use when the crash happens. This is what Word is trying to recover.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: How to - inhibit failure reports (xp)

    The "Location" box under Tools>Options>File Locations>AutoRecover Files is set to the startup folder - if the location is changed will that eliminate the problem?

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    Re: How to - inhibit failure reports (xp)

    > might try, cleaning out ALL of the "temp" files

    That's a good thought - except that this error-recovery take splace before I can get there.

    That's not quite true; I suppose I could Alt-Tab to explorer and delete any ~*.* files I could find.

    What's bugging me is that one second I'm tapping merrily away, and the next second I'm kneed deep in Word's "shall we send an email aco###### of what happened?" and "just look at all the files you weren't actually using, which I've recovered!".

    I'd rather just quit right out of Word and reload Word myself, without a have dozen files called "procs.dot ("recovered")" to be cared for, one by blessed one.

  8. #8
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    Re: How to - inhibit failure reports (xp)

    > if the location is changed will that eliminate the problem?

    Another nice try, but somehow I doubt it.

    I already had this location pointing to "C:___Spare", which is where I move files I don't want. My startup location is C:GreavesStartupWord. My Startup and Autorecover locations are already separate.

    Please see also my immediately previous response.


    I'm accustomed to Word crashing and seeing detritus lying around in the form of half-baked files, tilde files, BAK filess etc. In a way, that's not a problem.

    It's this new-fangled disaster-recovery scheme that MSoft seems to have built around itself.

    (In a separate thread we might discuss just how MSoft would cope with life if we all sent Details of every crash .....)

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    Re: How to - inhibit failure reports (xp)

    Word's error box which asks "do you want to report" has a checkbox towards the top asking if you want Word to attempt recovery? The default is set to be checked but you can uncheck it before you tell them that you like your privacy, thank you very much. I'm not 100% certain if this will abort it's attempt at recovering the startup templates, but I think it might.
    Karen

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    Re: How to - inhibit failure reports (xp)

    <hr>I have a policy of saving my work just before a major change (Alt-F, S) and saving my work immediately after a change that has worked (Alt-F,S), so that i take saving my work as my responsibility.
    <hr>
    And that's great. But how many of the millions of (non guru) users have a policy such as this? I too save regularly, backup on a regular basis, etc., but I can also overlook this on occasion and having an "insurance policy" such as this in place is rather reassuring. If and when Word does crash (and I've not had this experience with W2003), I do have the option of recovering the major part of a document. I think I would be more disturbed if this feature was not included.

    As far as sending crash reports to MS, do you not think it possible that MS actually uses these reports to document flaws in the software and to attempt to provide solutions to these flaws in future releases or SP's? Is it fair to condemn MS for possibly trying to improve a product? We all have the "do not send report" option.
    John
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  11. #11
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    Re: How to - inhibit failure reports (xp)

    Well, as you can see, I *was* considering a second option .....

    Next time it happens I'll remmeber to snapshot a pic. and add it to this thread.

    (Thurs 20th 10pm EST: here is a series of four events)
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  12. #12
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    Re: How to - inhibit failure reports (xp)

    > checkbox towards the top asking if you want Word to attempt recovery?

    Karen, thanks for this response. I recall the check box of which you speak and have checked it off. I'd thought that that was the end of it, yet still I get these voluminous and click-consuming reports. I had one about an hour ago. I had a series at a client site this afternoon - different machine, different instalaltion.

    If I thought I saw a HINT of getting rid of them, I would check it off.

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    Re: How to - inhibit failure reports (xp)

    I did a bit of checking on TechNet -- the recovery process and report are created by the dw.exe file. While you can run a admin template (available in the ORK) through the Windows group policies snap-in to set policies directing that the information gathered is directed to a local tree folder (I knew this much because we do this at our office) or altering the user interface so that it automatically sends the report, there is no mention anywhere of using the policies to completely disable executable. I don't know what the impact of disabling (or even renaming) dw.exe would be or how deep it is rooted in the system, but it may be worth a gander. Although I suspect that since it's part and parcel of the MSOffice installation Office may attempt to repair itself if it doesn't locate the file on crash and require you to have the installation CD handy.
    Karen

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    Re: How to - inhibit failure reports (xp)

    To disable the "error reporting", <!mskb=325075>Microsoft Knowledge Base Article 325075<!/mskb> gives the procedure. As for the Autorecover feature, the only way I know to disable it was outlined in <!post=Hans' post,444984>Hans' post<!/post> , but you say it doesn't work for you. Are your Service Packs up to date (SP3)?

    I don't mean to sound patronizing, but if in fact "The time and effort i spend in telling Word that i *don't* want any recovered files far outweighs the time I spend doing a File, Save from time to time", I think I'd be inclined to try to discover the causes behind these unusually frequent crashes. Personally, I would find the crashes more annoying and disconcerting than the option to recover.

    Any software producer "foists" some feature or another upon us which we don't like or don't use, but as consumers, we ultimately have the choice of purchasing the product or rejecting the product. I don't know of any software producer who distributes one version of a product for those with a "professional approach" and another version for the rest of the populace.
    John
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    Re: How to - inhibit failure reports (xp)

    <hr>I don't know of any software producer who distributes one version of a product for those with a "professional approach" and another version for the rest of the populace.<hr>
    How about these?
    Microsoft Office Professional Edition
    Microsoft Office Standard Edition

    <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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