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  1. #1
    2 Star Lounger
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    normal templates keeps changing (Word 2002 sp3)

    Hi all,

    Tech supported emailed this problem, the user writes:
    "it keeps changing my "normal" template. every time i open a document and close it and re-launch word, it somehow picked up the template from the previous document and NO I am not saving the template myself"".

    Any suggestions.

    TIA,

    Jimmy Lee

  2. #2
    Plutonium Lounger
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    Re: normal templates keeps changing (Word 2002 sp3)

    Let the user:
    Activate the Styles and Formatting task pane.
    Right-click the Normal style.
    Select Modify... from the popup menu.
    Make sure that both "Add to template" and "Automatically update" are cleared.
    Click OK.

    It might also be a good idea to turn on "Prompt to save Normal.dot" in the Save tab of Tools | Options... If anything modifies Normal.dot, the user will be asked whether it should be saved. If it hasn't been modified intentionally, answer No.

  3. #3
    5 Star Lounger
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    Re: normal templates keeps changing (Word 2002 sp3)

    Probably Hans already answered the question...

    But if your "new" documents show stuff from some previous document, see Suzanne S. Barnhill's article <A target="_blank" HREF="http://word.mvps.org/faqs/apperrors/BlankDocNotBlank.htm">Why is my

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